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Can't add receipt to existing claims that request additional documentation. App says receipt added, but receipt isn't really added. ... Thank you for listening!! You've added a lot of improvements I've specifically requested, which has made the app SO MUCH BETTER! Thanks for recently adding screenshot option.
★★★★☆Jill H· Nov 4, 2023
This has been a great app until recently. For some reason it crashes often, but when it does work it is very easy to navigate and very user-friendly!
★★★★★Tyler Farr· Aug 13, 2020
Ever since the app has been updated, the UI, and the entire experience has VASTLY improved. It went from "I can barely use this" to "this app is easy"! Congrats on a good app!
★★★★★Elaine Huff· May 2, 2024
Easy to submit claims and they finalize claims quickly.
★★☆☆☆Brad N· Feb 7, 2025
The app I am okay, but the customer service at NBS is poor. I don't blame their CSRs. They're just doing their jobs. I blame their Executives for making the reimbursement process as tricky tacky difficult as humanly possible. I wish my employer would find better customer service that doesn't purposefully waste my time, reimbursement after painful reimbursement.
★☆☆☆☆J Lalau· Sep 7, 2020
Freezes and it takes you out and then have to log in again plus it doesn't pull up the messages it just logs you out
★★☆☆☆Shawn Wilson· Sep 24, 2025
I can't view my investments in the app anymore. They used to be displayed under "portfolio" in the investments tab. After the most recent update this section is now blank and does not display my investments.
★☆☆☆☆Adam Smith· Jul 23, 2021
Won't let me upload a PDF, makes me take a screenshot. Doesn't properly upload second or third receipts if the claims need more information. The company is the most difficult FSA company I have ever worked with.
★☆☆☆☆Kristen Murr· Dec 31, 2024
The app is missing critical screens to inform you why you are unable to proceed, ended up having to use the web/desktop version since it was stuck with no instructions on how to proceed. EX: Direct deposit taking 1-2 days was not a screen in app and is on the web, was unable to proceed with claim in app with no idea why
★☆☆☆☆Darrin Schadel· Feb 22, 2024
Does not convert to smartphone display. Terrible customer service. Not user-friendly. Unable to resolve any concerns. Promises, promises, promises!
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Technologies used by NBS Benefits Mobile
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