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Mostly works well, and provides good info, especially when used in conjunction with the optional status indicator. Did not detect my bridge automatically (and I confirmed that the bridge was visible on my router), but it did connect upon manually entering the MAC address. Would be nice if the app allowed changing/disabling the beep volume from the bridge when a door is opened.
★★★★★Jon Simon· Oct 11, 2025
The Pella Instinctive app stopped working on my Samsung Galaxy S21 a few days ago. I received this alert when I accessed the troubleshooting feature: "Something went wrong with Pella Instinctive. Pella Instinctive closed because this app has a bug. Try updating this app after its developer provides a fix for this error." When can we expect the fix? 10/01/25 - App started working correctly tonight. Thank you!
★☆☆☆☆Simon Tsvilik· Nov 25, 2020
This is not the experience I hoped for an extra 2k on top of my windows base cost. The app is ridiculously bad. For starters automatic detection doesn't work, secondly the flow of adding products is annoyingly repetitive (if you already installed a similar product, you would know where sensors are located, no need to go over 5 pages of "Next"). Third problem is that detection is pretty buggy and may NOT detect a window at all or at least not confirm it. And fourth problem is products list - you just can't edit rooms, and all sensors are named the same way. Also, there is a group called "Unassigned" and if you try to unpair a sensor from it - it will remove it in ANOTHER GROUP! How am I supposed to manage these groups? Pella - please treat you customers as human beings, once you suckered them into buying your expensive sensors PLEASE make sure the software works as well as your windows do.
★☆☆☆☆Jon Simon· Nov 6, 2022
I downloaded the Pella Instinctive app on my Samsung S21 and followed the create account, sign in, and pairing instructions. The home screen immediately displayed "Downloading Update. Please wait." I left app open on my phone for several hours and the alert would not go away. It has now been over a week and the alert still appears when I open the app. I called technical support and all they offered were links to online tutorials that do not address this problem.
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