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Fast friendly very understanding of my needs for my late loan
★★★★★Peter Gautille· Nov 17, 2025
This is one of the best mortgaging service companies I've worked with this is the best website I've ever used for paying a mortgage it's quick it's easy it's Flawless, and it's clear and easy to understand
★★★★★Francine Solomon· Nov 12, 2025
Simple to use and an easy way to make my payment.
★★★★★Lucille Robinson· Feb 3, 2026
Convenient, safe, and secured. Everything you need to know about your loan is here
★★★★☆Cyndi Couch· Sep 3, 2025
It'd be better if able to pay mortgage with more than one bank/payment method. I don't always have the whole amount in one account and have to drive around pulling cash out of ATM's to deposit into account I plan on using.
★☆☆☆☆Michael Vasko· Apr 18, 2026
Shell point Mortgage servicing customer service is in my opinion-the worse in the Mortgage loan servicer in the mortgage business. If you are unlucky enough to have them aquire your mortgage servicing, be on your toes & look out for extremely bad customer service & reps that don’t understand how to solve simple questions. It's funny that Shell point Mortgage play store app states that they have "highly trained" representatives.... scary if they are truly highly trained!
★☆☆☆☆Cory Seeto· Dec 2, 2025
I have found that not only is there app completely unusable but so is the website in general you can load into your account look at the basics of your loan, but you can't click it and go into the loan itself, so you can do a printout or anything really there's no options that actually work. The help auctions don't work. And it's been this way for a while. I don't understand how a company of this magnitude can have such poor IT development. It's extremely disconcerting.
★☆☆☆☆Sheri VZ· May 8, 2026
The worst experiences with this company. Worst couple of years dealing with this mortgage company. Live agents are unable to resolve any of the issues. So much miscommunication between all the departments. Multiple 45 minute or longer phone calls spent primarily in hold. To be rerouted. The same issues month after month. Much added stress during my families hard time when my elderly parents were dying and needing to get things in order. Would NEVER have a. account with this company again
Google Play Rankings for Shellpoint
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