Total Quality Management : TQM

Total Quality Management (TQM) is a free engineering and management handbook with course notes, diagrams, concepts and study material. Use this digital book and reference guide for Diploma, BE, BTech, BBA, MBA and related degree courses.

Explore 224 topics across 5 units covering quality management, customer satisfaction, continuous improvement, ISO 9000, quality leadership, TQM pioneers and quality control tools. Useful for exams, viva, interviews, assignments, industrial training and quick revision.

RELATED COURSES & BRANCHES
Mechanical Engineering, Industrial Engineering, Production Engineering, Manufacturing Engineering, Quality Engineering, Operations Management and Business Management.

62 DISTINCT LISTED TOPICS FROM 224

TQM FUNDAMENTALS & DEFINITIONS
1. Introduction to Total Quality Management
2. Historical Evolution of TQM
3. Quality as Exceptional
4. Quality as Perfection or Consistency
5. Quality as Fitness for Purpose
6. Quality as Value for Money
7. Quality as Transformative
8. Conclusions on Definitions of Quality
9. Foundation and Four Sides of the TQM Pyramid
10. Customer and Employee Focus
11. Fact-Based Quality Management
12. Continuous Quality Improvement
13. Everyone's Participation in Quality
14. Concept of Systems
15. Quality Management Systems
16. Joharry's New Window: Standardization and Quality Failures
17. Standardization and Creativity
18. ISO 9000 and BS 5750 as Steps Toward TQM

ENGINEERS & QUALITY MANAGEMENT
19. Introduction to Engineers and TQM
20. Engineer as a Specialist
21. Engineering Education System Failures: UK Experience
22. New Breed of Engineers
23. Engineers' Competencies and Role in TQM
24. Evolution of Engineers for TQM
25. Engineer in a TQM Environment

HISTORY & QUALITY PIONEERS
26. History of the Quality Concept
27. Japan's Leadership in Quality
28. Western Recognition of Quality
29. W. Edwards Deming
30. Joseph M. Juran
31. Philip B. Crosby
32. Armand V. Feigenbaum
33. Bill Conway
34. Kaoru Ishikawa
35. Genichi Taguchi
36. Shigeo Shingo
37. W. G. Ouchi

LEADERSHIP & CUSTOMER FOCUS
38. Customer-Driven Management Model
39. Systems Thinking
40. Baldrige Criteria for Quality Assessment
41. Quality Improvement and Profitability
42. Models of Leadership Excellence
43. Leading the Transition
44. Expressing Company Values
45. Improving as a Leader
46. Shift in Management Thinking
47. Model of Excellence in Customer Focus
48. Identifying Customers
49. Determining Customer Requirements
50. Customer Satisfaction as a Business Driver
51. Shift in Customer-Focus Thinking

QUALITY AWARDS & CONTROL TOOLS
52. Background of the European Quality Award
53. European Quality Award Model
54. European Quality Award Assessment Criteria
55. Experiences of the European Quality Award
56. The Quality Story
57. Seven Tools of Quality Control
58. Check Sheets
59. Pareto Diagram
60. Cause-and-Effect Diagram, Pareto Links and Stratification
61. Histograms
62. Control Charts

APP FEATURES
• Unit-wise quality management notes
• Easy-to-read explanations and mobile-friendly layout
• Comfortable reading mode and simple navigation
• Quick reference for exams and professional learning

Use this free TQM ebook to revise quality standards, customer focus, continuous improvement, leadership and statistical quality tools.

Recent changes:
✨ **What’s New**
• Added Premium Purchase option for an enhanced, ad-free experience.
• Improved app stability and performance.
• Fixed minor bugs and improved overall user experience.
• General improvements and optimizations.