Twilper: shared inbox + AI

Never miss a customer again.

Twilper brings all your customer conversations together in one shared inbox: the chat on your website, email, WhatsApp and phone calls. An AI assistant answers questions day and night using your business knowledge, and you or your team take over whenever you want. Built for small businesses, online shops and freelancers who want to reply quickly and personally without sitting behind a computer all day.

With the Twilper app your customers are always with you:

• One inbox for everything: website chat, email, WhatsApp and phone calls side by side, with filters by channel and status.
• AI assistant: answers common questions instantly, 24/7, based on your website and your own knowledge rules. Difficult questions are handed over to a human.
• Take over conversations: tap a conversation and reply yourself. Your customer won't notice the switch.
• Calls in the app: answer customer calls and call back from the app using your business number. Set yourself available or unavailable; when you are unavailable, the AI helps the caller and forwards the question.
• Push notifications: get notified instantly about new messages, missed calls and handover requests.
• Teamwork: assign conversations to colleagues, leave internal notes and see who is handling what.
• Multiple businesses or licenses: switch workspaces with a single tap.
• Reply to email: read full email threads and reply with your own signature.

How it works
1. Connect your channels in the Twilper dashboard (website chat with one line of code, your mailbox, your phone number).
2. The AI learns about your business from your website, opening hours and your own answers.
3. You decide when the AI replies and when you take over, on your computer or in this app.

Who it's for
Small businesses, shops, online stores, service providers and freelancers who want to be reachable on every channel without hiring extra staff.

Account required
The app works with a Twilper account. Don't have one yet? Visit twilper.com to get started.

Privacy
Read our privacy policy at twilper.com/privacy.

Questions or feedback? Email info@twilper.com.

Recent changes:
New in 3.3: switching between your companies now goes through your account and keeps two-step verification. Tapping a notification from another company opens that conversation in the right workspace. Sign in with a 2FA code in the app, clearer error messages and various improvements. 3.3.1: long-press a conversation to resolve, assign or mark several conversations as read at once.