WazLine

WazLine — The Smart WhatsApp Inbox Built for Agent Teams
By Evonicsoft

Transform your WhatsApp Business number into a powerful, structured shared inbox designed exclusively for agents and support teams. WazLine enables your team to manage every customer conversation from one intelligent dashboard — while customers continue chatting from their own WhatsApp.

Whether you operate a support desk, sales team, or customer service operation, WazLine ensures no customer is ever left waiting.

🤖 AI First, Human When It Matters
Every incoming conversation is handled intelligently:

AI Agent automatically responds to customer queries

Seamless handover to a real agent when deeper assistance is required

Chats are assigned to AI first, then transferred smoothly to your team

Multiple agents can manage the same customer with ease

Agents can jump in, take over, and reply in real time — anytime

💬 Real-Time Shared Inbox
Built on WebSockets for true real-time performance:

View every conversation as it happens

Receive instant notifications on every new customer message

No refresh, no delay — messages appear live

Multiple agents can view and respond to the same chat simultaneously

📂 Complete Media Sharing
Agents and customers can share everything:

Documents and PDFs

Images and videos

Voice messages

Files of all kinds

🗂️ Smart Chat Organization
Stay on top of every conversation:

Open — active chats currently in progress

Closed — chats that ended and can only receive templates until the customer replies

All — every chat in one place

Agents — view all agents in your company

Customers — view all your company's customers

⏱️ 24-Hour Messaging Window
WazLine enforces WhatsApp's 24-hour customer service window automatically:

After 24 hours, the chat closes

Agents can then send approved templates only

The chat remains closed until the customer messages again

Fully compliant, fully automated

🔐 Secure & Enterprise-Ready
Your data is protected with industry-grade security:

TLS 1.2+ encryption in transit

AES encryption at rest

Tenant-isolated environment — your data is never accessible to other WazLine clients

Role-based access control

Stripe-powered secure payments (we never store your card details)

⚙️ Simple Setup
Enter your company domain to connect the app

Log in with the account created by your admin

Start managing WhatsApp conversations instantly

✨ Key Features at a Glance
AI Agent with automatic replies

Real-time agent takeover

Shared team inbox

Multiple agents per customer

Live WebSocket messaging

Instant push notifications

Media & voice sharing

Open / Closed / All chat tabs

Agent & customer directory

Dark & Light mode

App Lock for extra security

24-hour window automation

Template messaging after close

👥 Built for Teams
WazLine is designed for businesses that handle customer conversations on WhatsApp — support teams, sales teams, agencies, and enterprises. Agents log in with credentials created by their admin, and every action stays within your company's secure environment.

📩 Support & Contact
Have questions or need help?

Email: hello@evonicsoft.com

About Evonicsoft
WazLine is a proprietary software product owned and operated by Evonicsoft, registered in the United Arab Emirates.

Recent changes:
UI improvements and layout fixes
Fixed issues that appeared during the login process
Minor visual refinements for a smoother experience
Performance and stability improvements