Assist24

ASSIST24 is the APP that allows you to centrally and completely manage the entire flow related to technical assistance and maintenance: creation, assignment, management and closure of a service call.
You will be able to easily store data to code the company profile, customer, material, service, vehicle and business trip. In addition, you will be able to set call priorities, tax rates, units of measure and currencies that you manage.
If you have employees, once your company is set up, you can create new operators who, by scanning QR Codes, can be linked to your company profile. In this way, all open, assigned and closed calls will be synchronized keeping the whole team updated in real time.
Once the service call has been closed, the system will automatically generate a report in .pdf format that will be sent to the technician and to the email address of the customer entered in the registry.
Thanks to the data import/export functions, you will be able to upload your master records into the system and export the details of the interventions performed to speed up reporting.
ASSIST24 has a free trial period of 20 days (the trial period is calculated at the company level, taking as reference the first installation made by the work team). After the trial is over, you can purchase "time" through different types of subscriptions: 1 month, 6 months and 12 months.

FEATURES OVERVIEW:

COMPANY
- Management of company master data and contacts
- Technician management
- Materials, services, business trips and vehicles management
- Management of priorities, tax rates and currency
- Definition of your own general conditions of supply (automatically inserted in the service call closing report)

CUSTOMERS
- Management of master data
- Hierarchical customer management: bill-to and sell-to customer
- Contact management with advanced features (automatic phone call, automatic email, navigation to destination)

MATERIALS
- Codable into categories and subcategories
- Ability to manage price, unit of measure, tax rate and discount
- Advanced search by description, code, category and subcategory

SERVICES
- Organization by groups
- Ability to manage price, unit of measure, tax rate and discount

BUSINESS TRIPS
- Management of cost per kilometer/call-out fee/travel areas

VEHICLES
- Coding of company vehicles by license plate and description

SERVICE CALL INSERTION
- Insertion of service calls in which to specify:
--- Customer
--- Subject
--- Description
--- Priority
--- Contact

SERVICE CALL ASSIGNMENT
- Assign the call to one or more technicians (team)

SERVICE CALL MANAGEMENT/CLOSURE
- Management of calls to be made viewable by date/technician/priority
- Ability to associate materials used, specifying their quantities and billing type
- Ability to associate services performed, specifying their timing and billing type
- Ability to specify business trips and vehicles used
- Enter customer contacts, any notes and signature
- Automatic sending of the intervention closing report to technician and customer

HISTORY
- View all interventions performed by technicians that can be organized by period

INVOICING
- Ability to download details (with quantities and prices) of interventions performed in a given time period

LICENSES
- Control panel for managing purchased licenses

SETTINGS
- QR code for operator association
- Settings of call start and expiration notifications
- Setting of default intervention end email
- Dropbox connection
- Choice of custom report
- Opening tickets to developers for resolving issues/making business requests