AUXSOL Service

AuxSol Service is the official after-sales support app for AuxSol engineers and customers. It is designed to streamline service processes and improve maintenance efficiency for smart energy products.

[Work Order Management]
Track, manage, and complete installation or maintenance tasks with full transparency and real-time updates.

[Online Training]
Access professional training videos, manuals, and guidance materials anytime to support your technical growth.

[Maintenance Assistant]
Get instant access to troubleshooting guides and service documentation—all in one place, whenever you need it.

App Review Information
1. Is your app restricted to users who are part of a single company? This may include users of the company's partners, employees, and contractors.
Answer:
No, the app is not restricted to a single company. While it supports AuxSol employees, partners, and authorized service personnel, it is also available to the general public—specifically customers who have purchased AuxSol products and require after-sales support.

2. Is your app designed for use by a limited or specific group of companies?
Answer:
No. The app is designed for broad use. Any customer or company that purchases AuxSol products can use the app.

If yes, which companies use this app?
Not applicable.

If not, can any company become a client and utilize this app?
Yes. Any customer or company that purchases AuxSol products can become a client and access the app’s features.

3. What features in the app, if any, are intended for use by the general public?
Answer:
The app provides several publicly accessible features, including:

Submitting service/work orders

Applying for product return or exchange

Leaving feedback after service is completed

No enterprise credentials or company account is required to use these features.

4. How do users obtain an account?
Answer:
Users can register an account directly within the app using a valid mobile phone number or email address. No invitation or manual approval is needed.

5. Is there any paid content in the app and if so who pays for it? For example, do users pay for opening an account or using certain features in the app?
Answer:
No. The app does not contain any paid content. There are no subscription fees, in-app purchases, or charges for account creation or feature usage. All services are free for eligible users.