CEQUENS is FREE to download. The APK download size is 63.53 MB. The latest version available is 1.2.11. The last update was on January 20, 2026.
Technical Requirements
The app has a content rating of High Maturity. The app has been available on Google Play September 2025.
Description
CEQUENS 1Box - Your Complete OCC Mobile Solution Transform how you manage customer requests with CEQUENS 1Box, the comprehensive Omnichannel Contact Center (OCC) mobile app that unifies all customer communications into one powerful platform. Complete OCC Platform in Your Pocket CEQUENS 1Box brings enterprise-grade omnichannel contact center capabilities to your mobile device, enabling agents to manage, track, and resolve customer requests from anywhere. No more missed inquiries or delayed responses - handle every customer request professionally and efficiently. Streamlined Request Management:
Unified Request Inbox - Manage all incoming customer requests from WhatsApp Business, Instagram Direct, Facebook Messenger, and web chat in one centralized location Smart Request Routing - Automatically categorize and prioritize customer requests based on urgency, type, and channel Request Tracking System - Monitor request status from initial contact to resolution with complete visibility Multi-Channel Request Handling - Seamlessly manage customer requests across all digital channels without switching apps Request History & Context - Access complete conversation history and customer context for informed request resolution
Core OCC Features:
Intelligent Request Distribution - AI-powered routing ensures requests reach the right agent instantly Request Prioritization - Automatically identify and escalate urgent customer requests Collaborative Request Resolution - Tag team members and collaborate on complex customer requests Request Analytics - Track response times, resolution rates, and request patterns Automated Request Responses - AI-suggested replies for common customer requests Multi-Language Request Support - Handle customer requests in any language with built-in translation
Request Management Capabilities: - Service Requests - Process customer service inquiries and support tickets - Order Requests - Manage purchase inquiries, modifications, and cancellations - Information Requests - Provide instant responses to product and service questions - Complaint Management - Track and resolve customer complaints efficiently - Appointment Requests - Schedule and manage customer appointments - Technical Support Requests - Handle troubleshooting and technical assistance
Each subscription will automatically renew 3 days before the expiration date for
the same time period. Subscriptions can be cancelled at any time before the renewal.
