Chazt is an AI-powered WhatsApp automation, conversational commerce, and unified inbox platform for businesses that manage customer conversations across WhatsApp, Instagram, Facebook, calls, and other channels.
It brings every customer enquiry into one conversation-first platform, helping businesses respond faster, automate replies, capture leads, run WhatsApp flows, manage orders, share payment links, follow up with customers, and hand over chats to team members only when support is needed.
Built for SMBs, service providers, sales teams, support teams, e-commerce sellers, clinics, agencies, and B2B SaaS platforms, Chazt helps turn customer conversations into leads, bookings, orders, payments, and repeat business.
Key Features
Unified Inbox
Manage WhatsApp, Instagram DMs, Instagram comments, Facebook Messenger, call enquiries, and missed-call conversations from one shared inbox.
WhatsApp Automation
Create WhatsApp-first customer journeys using flows, buttons, quick replies, location sharing, and structured conversations.
AI Responses Using Knowledge Base
Let AI answer customer questions using your knowledge base, FAQs, services, products, pricing, policies, and support information.
AI First Response
Give every incoming message an instant reply and reduce waiting time.
WhatsApp Flow Builder
Build guided flows for enquiries, bookings, order requests, support, lead capture, forms, payments, and follow-ups.
Conversational Commerce
Turn chats into actions. Capture leads, answer questions, share pricing, book appointments, place orders, send payment links, and follow up through conversations.
Lead Management
Track enquiries from the first message and manage status, follow-ups, actions, and outcomes.
Order Management
Capture order details, manage quantities, update order status, and process customer requests through chat.
Payments in Chat
Share payment links and support transactions through Stripe and Razorpay integrations.
Campaigns & Broadcasts
Send WhatsApp campaigns, promotions, reminders, announcements, updates, and re-engagement messages to selected contacts.
Automated Follow-Ups
Send reminders for appointments, orders, payments, visits, and pending customer actions.
Team Handover
Automatically assign chats to the right team member when human support is required.
Team Inbox & Collaboration
Give teams shared visibility, ownership, manual reassignment, internal notes, and ticket-based handling.
Customer Profiles
View customer details, conversation history, actions, outcomes, and engagement status in one place.
Contacts & Segments
Import, organize, segment, and manage customer contacts for targeting and follow-up.
Reports & Visibility
Track conversation volume, leads, engagement, response performance, follow-up effectiveness, orders, tickets, and team activity.
Why Chazt?
Businesses receive messages from many channels, but most teams do not have one clear inbox to manage them. Customer chats get missed, replies are delayed, follow-ups are forgotten, and simple actions take too much manual effort.
Chazt solves this with WhatsApp automation and conversational commerce workflows. It automates routine conversations, keeps every chat organized, and escalates to humans only when needed. Customers get faster replies, teams save time, managers gain visibility, and businesses handle more conversations without increasing workload.
With Chazt, businesses can manage WhatsApp, Instagram, and Facebook chats in one inbox, automate conversations using AI and WhatsApp flows, turn chats into leads, bookings, orders, and payments, reply instantly using knowledge base answers, capture customer details, process orders and service requests, share payment links, run campaigns and reminders, assign chats to team members, and improve response speed, conversion, and retention.
Disclaimer: Chazt is an independent business communication and automation platform. It is not affiliated with WhatsApp, Instagram, Facebook, or Meta.
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