Citibank RU

Opportunities Brought to You by the Citi Mobile® App

- Login with Touch ID/Face ID or password
- Password recovery
- Transaction authentication with Citi Mobile® Token or one-time password
- Card activation and PIN set up
- Keep track of card transactions, view account statements and transaction confirmation documents
- Personal information (addresses, e-mail, phone number) update
- Register document submissions (for the purposes of passport details update, submission of documents to Currency Control, closing all accounts (except your credit card account))
- Submit your Form W-8BEN online

Payments and transfers
- Transfers using a phone number through Instant Payment Service*.Transfer money using a phone number through Instant Payment Service in an instant.
- Account-to-account transfers
- Transfers between own accounts
- An online request to withdraw the money from your brokerage account
*The specifics of and the risks inherent in such form of payment are described in the agreement with the Customer and need to be understood by the Customer.

Loan and credit card information
- View transaction history and the minimum payment amount
- View credit card and loan statements
- Transfer funds to your credit card from your account
- Prepay your loan and/or credit card debt
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If the app is unstable, follow these tips:
• Clear app data and cache in your phone’s Settings and restart the device.
• Reinstall the app (uninstall it and then download and install the latest version).
If the tips do not help, please email us at help.ru@citi.com with a screenshot/video of the error message and the following information: device model, operating system version, login date and time so that we can check and help you accordingly.
If you have questions:
- email us at help.ru@citi.com; or
- call us on +7 (495) 775-75-75 in Moscow, + 7 (812) 336-75-75 in St. Petersburg or 8 (800) 700-38-38 elsewhere in Russia.