Citybox

This app is a custom-built app designed exclusively for the Citybox hotel team. It provides real-time monitoring and control of Citybox’s self-service kiosk infrastructure to ensure smooth daily operations and optimal guest experience.
Important: This app is intended for internal use by Citybox staff only. It requires a registered Citybox account to access.

Key Features:
1. Real-Time Status Monitoring: Get live updates on the operational status of each kiosk.
2. Customizable Alerts for Guest Assistance: Receive notifications when guests use the “Help” function on kiosks, enabling immediate support and enhanced guest satisfaction.
3. Customizable Features Tailored to Hotel Needs:
- Revenue Overview: Gain insights with a tailored overview of kiosk-generated revenue.
- SMS Notifications to Guests: Send SMS updates to guests based on their status - whether they’re arriving, currently staying, or have departed.
- Order Charging for Unpaid Purchases: Implement a system to automatically charge for orders if customers haven’t completed payment.
4. OTA Software Updates: Seamless over-the-air updates keep your kiosks up-to-date with minimal effort.
5. User-Friendly Interface: An intuitive dashboard provides effortless access and management of essential kiosk information.
6. Centralized Kiosk Management: Manage multiple kiosks across various locations from a single platform, optimizing time and resource management.
7. Support Ticket System: Submit and track support tickets effortlessly for quick issue resolution and improved efficiency.

The Citybox SSK Monitor app is more than software; it’s a comprehensive solution for administrators and operators in the hospitality industry, powered by Heisenbug to ensure optimal kiosk performance.