Convexa: Shopify WA Messaging

Convexa Mobile – WhatsApp & Instagram Messaging for Shopify

Manage your Shopify store's WhatsApp Business and Instagram Direct messages from your
iPhone. Respond to customers, track orders, and provide professional support wherever
you are.

Key Features

UNIFIED MESSAGING INBOX
• Manage WhatsApp Business and Instagram Direct in one app
• View complete conversation history
• Send text, photos, videos, and documents
• Real-time message status (sent, delivered, read)
• Date separators and pinned conversations
• Push notifications for new messages

SHOPIFY INTEGRATION
• View customer order history in chat
• Access order details, payment, and shipping status
• Automatic customer synchronization
• Provide informed support with purchase context
• Send personalized messages based on order data

WHATSAPP BUSINESS TEMPLATES
• Send approved template messages for re-engagement
• Customize with customer-specific information
• 24-hour window indicator shows when free messaging is available
• Fully compliant with WhatsApp Business policies

CONVERSATION MANAGEMENT
• Filter by status (unread, replied, open, closed)
• Quick search through conversations and messages
• Mark as open/closed or delete conversations
• Swipe actions for quick operations
• Unread badges to prioritize important messages

MULTI-STORE SUPPORT
• Manage multiple Shopify stores from one app
• Quick-switch between stores without logging out
• Store-specific conversation inboxes
• Perfect for agencies and multi-brand businesses

MEDIA HANDLING
• Take photos with camera or choose from gallery
• Send and receive images, videos, documents, and audio
• Full-screen image viewer with pinch-to-zoom
• Upload progress indicators

ADDITIONAL FEATURES
• Available in English and Turkish
• Secure authentication with your Convexa account
• End-to-end encrypted via official WhatsApp Business API
• Efficient performance with minimal battery usage
• Works on WiFi and cellular connections

Perfect For

Shopify merchants managing customer support through WhatsApp or Instagram, e-commerce
teams, and business owners who need mobile flexibility for customer communication.

How It Works

1. Install Convexa app on your Shopify store (apps.shopify.com/convexa)
2. Connect your WhatsApp Business account through Convexa dashboard
3. Optional: Connect your Instagram Business account
4. Create mobile login credentials (username and password) in Settings
5. Download Convexa Mobile and sign in with these credentials
6. Start managing conversations from your phone

Requirements

• Shopify store (any plan)
• Convexa app from Shopify App Store (apps.shopify.com/convexa)
• WhatsApp Business API access
• iOS 14.0 or later

Subscription & Privacy

Convexa Mobile requires an active Convexa subscription managed through Shopify. We do
not store messages longer than necessary. WhatsApp messages use end-to-end encryption.
Privacy Policy: uniquegamestudio.com/convexa-gizlilik-politikasi

Recent Updates

• Instagram Direct messaging support
• Multi-store account switching
• Animated message status indicators
• Conversation pinning
• Improved keyboard handling
• Enhanced performance

Support

Contact us via in-app chat or email: info@uniquegamestudio.com

About Convexa

Convexa helps Shopify merchants communicate with customers through WhatsApp Business
and Instagram Direct. Stay connected, respond quickly, and build stronger customer
relationships from your phone.

Download Convexa Mobile today and provide professional customer support from anywhere.