CXi Agent

Ozonetel Agent Toolbar brings every essential contact-center tool into a single lightweight app — empowering agents to handle voice and chat interactions with speed and accuracy

What it does
- Handle live voice calls and chat conversations from one interface
- Place and receive auto-dialer outbound calls directly from the app
- Apply call dispositions quickly to close interactions and update workflows
- Support all campaign modes: Manual, Inbound, Blended, Preview, Progressive, Predictive
- Personal dashboard with agent performance metrics and daily summary
- Call history & chat history for follow-ups
- In-app internal calling so agents can talk to each other and get quick help
- Supervisor notifications
- AI agent assist for calls & chats
- Supports SIP and Phone login

Why teams love it
- Reduces context switching — voice, chat and disposition workflows in one place
- Faster wrap-ups & higher agent productivity with instant dispositions and auto-dial support
- Built for reliability — designed for high-volume contact-center operations
- Simple to deploy and integrates with your existing Ozonetel account (SSO/enterprise login)

Security & data
Requires authenticated Ozonetel account for access
Admin controls for supervisor rights and access to team dashboards