Digital Service Assistant

Digital Service Assistant (DSA)

Your smart, synchronized, AI-powered service companion—anytime, anywhere.

The Digital Service Assistant (DSA) is redefining mobile and stationary service. Tailored to the requirements of modern production environments, the DSA gives you instant, around-the-clock access to Bosch Rexroth’s complete service portfolio.
With its optimized workflow, completely redesigned intuitive user interface, and seamless integration of the web and app experience, all essential data is always available exactly where you need it—perfectly synchronized across all your devices.
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What’s new in the optimized version:
• Seamless web and app synchronization: Switch effortlessly between your smartphone in the field and your desktop in the office. Your data, machine queries, and history are synchronized across all platforms in real time.
• “AskUs” AI agent: Find answers in seconds. Our new intelligent AI assistant, “AskUs,” understands your questions and provides the relevant information, documentation, or solution directly—without lengthy searches.
• Integrated order tracking: Maintain complete visibility of your orders and service requests. Track the status of spare parts and repairs directly in the application.
• Modern UI/UX design: An optimized layout ensures even better readability, quick orientation, and a first-class user experience—even in fast-paced production environments.
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Your benefits at a glance

Smart
• Unlimited flexibility: Seamlessly transition between the mobile app on the shop floor and the web version at your workstation.
• Precise machine diagnostics: Query status information directly from your control system to initiate the right actions immediately.
• Intelligent product registration: Simply scan and register your Rexroth components to unlock exclusive service benefits.

Fast
• AI-powered search with “AskUs”: No more searching through lengthy PDFs—the AI agent delivers precise answers.
• Real-time order tracking: Gain full transparency into all ongoing orders, deliveries, and repair statuses.
• Direct support access: Contact the help desk quickly and gain immediate access to the relevant documents.

Easy
• Intuitive usability: A modern, clear design makes operation even easier and helps prevent errors.
• Fast identification: Use the integrated code scanner to instantly identify your Bosch Rexroth components directly at the machine.
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The current version of the application is designed for universal use across all Bosch Rexroth products and services.

Experience the future of service:
Visit us online or download the app. Find all the information you need at: www.boschrexroth.de/DSA