Hank: AI Receptionist

Every missed call is a job you didn't book.

Hank is the AI text receptionist for home-service businesses — plumbers, electricians, HVAC, roofers, landscapers, and contractors. When customers call and you can't pick up, Hank texts them back, qualifies the work, and books the appointment — automatically, in seconds.

You stay on the ladder. Hank stays on the phone.

HOW IT WORKS
Forward your missed calls to Hank's line. When a customer calls and you don't answer, Hank's AI texts them back within seconds. The customer presses 2 to text instead of leaving a voicemail. From there, Hank handles the conversation: asks what's wrong, gathers the address, proposes appointment times, and books the job — right in the customer's text thread.

You see every conversation in the Hank app. Take over a chat at any time with a tap. Hank pauses the AI and hands the conversation to you. Tap again to give it back.

WHAT'S INSIDE
• Inbox — every customer conversation, in one place
• Schedule — appointments Hank booked, plus your manual ones
• Voicemails — transcribed so you can read instead of listen
• Dashboard — calls caught, texts handled, jobs booked, filtered by day/week/month
• Notifications — push alerts for new chats, bookings, voicemails
• Settings — your hours, services, first-text chips, booking buffer
• One-tap take-over — step in mid-conversation any time
• Billing — manage your subscription via Stripe

BUILT FOR THE TRADES
Hank knows trade vocabulary: water heaters, breaker panels, AC compressors, sump pumps, shingles, sprinkler heads. The AI is tuned for the way customers actually describe broken things in their homes. Set your hours, services, and average ticket once — Hank works inside those bounds and never books a job at 3 a.m. or outside your service hours.

PRIVACY
Hank uses customer data only to operate the service for your business. We don't sell data, run ad-tracking, or share conversations with anyone except the shop the customer called. Full privacy policy at itshank.com/privacy.

SUPPORT
Questions? Email support@itshank.com or tap Settings → Report a bug in the app.