Hello eSIM – Orange Luxembourg

Hello eSIM by Orange Luxembourg lets you activate a local or international eSIM and manage your mobile line from your phone, wherever you are.

Advantages of Hello eSIM:
• Choose an Orange eSIM mobile plan with no commitment or a prepaid offer in just a few moments.
• With Travel, stay connected in more than 100 destinations with no roaming charges.
• Thanks to Multi-SIM, install up to 8 eSIMs on your iPhone, from any provider.
• Manage your account and view your list of bills at any time.

• eSIM mobile plans and prepaid offers: enjoy the Orange 5G network in just minutes.
Select the plan or prepaid offer that suits you and activate it straight away on your iPhone. No need to visit a shop.

• Travel eSIM: stay connected anywhere in the world with no roaming charges.
Heading off on a trip? Avoid bill shock with eSIM Travel. Simply choose the data plan that suits you and install it as a secondary line. Your main number stays reachable, and you remain in control of your spend.

Choose from more than 100 destinations, for example:
• Dubai
• United States
• China
• Portugal
• Turkey
• Morocco
• Thailand
• India

• Manage your line the way you want
Check your usage, access your bill history and manage your line directly from the app.

• eSIM FAQs

What is an eSIM?
It’s a virtual SIM built into your smartphone — no physical card required. You can install it whenever you like and start using it instantly.

Is my iPhone compatible?
All iPhone XR/XS models or later running iOS 17 or newer support eSIM. Please check the list available on www.orange.lu/en/faq/app.

Can I keep my current Luxembourg number if I switch to Orange?
Yes. When you sign up you can choose to transfer your existing number to the Orange Luxembourg eSIM. You can even have several eSIMs, from any provider.

Can I still use my main number if I get a Travel eSIM?
Absolutely — the physical SIM stays active for calls and texts, while the Travel eSIM provides data during your trips.

Which should I choose: a mobile plan, a prepaid offer, or a Travel eSIM?
If you live or work in Luxembourg, choose a no-commitment mobile plan or a prepaid offer from Orange Luxembourg. If you are only visiting Luxembourg for a short stay, choose a prepaid offer. If you are travelling, pick a Travel eSIM for your destination so you can stay connected wherever you are with no extra cost.

Need help? You can contact us:
• By WhatsApp message on +352 661 888 222
• By email at clients@orangeluxembourg.lu
• By phone on 800 61 606 or on +352 661 061 606 from abroad

For more information about the Hello eSIM app:
www.orange.lu/en/app