Ikeono - Messaging & Reviews

Ikeono is an all-in-one communication tool designed for independent retailers, integrating essential business communication channels and text messaging into a single platform. The business phone number you already use is text-enabled to bring the power of text messaging to your business – yes, we can text-enable landlines! Ikeono empowers over +2,000 businesses across the U.S. and Canada.

All-In-One Inbox

− Manage text messaging, web chat and Facebook Messenger all in one place.
− Create auto-responses to never leave customers hanging when they contact you outside of your business hours.
− Accomplish tasks faster and more easily with text messaging—a communication channel that strengthens the relationship between your business and customers.

More Reviews, More Customers

− Connect your Google Business Profile to Ikeono to manage, track, and reply to reviews.
− Make it easy for potential customers to find you by increasing your review volume via text message-based review requests.
− Schedulereviews to be sent at the optimal time, whether after a sale or service interaction, giving customers ample time to reflect on their product or experience.

Get Paid via Text Message

− Every text conversations becomes an opportunity for a sale with text-to-pay.
− Ikeono Payments is powered by Stripe providing a secure and PCI compliant method of capturing payments and deposits via a payment link.
− Accept all major credit cards (Visa, Discover, Mastercard, and American Express) and provide Buy Now, Pay Later (Klarna, Affirm, and Afterpay) options to your customers.

Feedback Loop With Net Promoter Scores (NPS)

− Use the convenience of text messaging to gather feedback from customers about their experience through NPS, and measure customer satisfaction and loyalty.e
− With text message-based NPS, you can be proactive about checking in on customers and address any issues before they escalate to public complaints or reviews.
− Use the power of customer data to fine-tune your business processes, and spot inefficiencies.

A New Way of Doing Web Chat

− Web chat to text message makes it easier for businesses to introduce a new communication channel by giving you the flexibility to easily reach customers via text message.
− Turn conversations into customers with a tool that lets you reach customers even when they leave your website, giving you the freedom to answer at your convenience.
− Works with most content management systems and eCommerce websites including Lightspeed, Shopify, Squarespace, Wordpress, and Workstand (previously Smartetailing).

Combine the Power of Your POS With Text Messaging

− Ikeono brings a deep level of integration with Lightspeed R-Series, Lightspeed X-Series, and Lightspeed Golf.
− Start using text receipts, send text messages for special order notifications, provide real-time updates with work order status automations, and much more.
− Bike retailers can also leverage Ikeono's integration with Ascend RMS to maximize the benefits of text messaging with their expanding customer base.