IM Shopper

InstaMall Personal Shopper is the official app for InstaMall's in-mall fulfillment team. InstaMall connects customers to luxury and lifestyle brands at local malls with same-hour, store-to-door delivery — and Personal Shoppers are the people who make it happen. This app is your command center for every shift.

RECEIVE & MANAGE ORDERS
• Get new order assignments in real time with customer, store, and item details
• View product specifics — size, color, and price — before you reach the store
• Built-in navigation with store locations and walking directions inside your mall

EXECUTE WITH CONFIDENCE
• Confirm each item with a simple Got It / Couldn't Get flow, with automatic customer refunds when items are unavailable
• Guided photo verification at every key step keeps orders accurate and protected
• A live status bar tracks your fulfillment window from assignment to handoff

STAY CONNECTED
• Chat with your customer in-app throughout the shopping phase
• Coordinate directly with your Delivery Driver and track their live location and ETA to your mall checkpoint

HANDLE RETURNS SEAMLESSLY
• A dedicated Returns tab shows returns awaiting pickup at your mall
• Process approvals or denials at the store, right from the app

TRACK YOUR PERFORMANCE
• Log shifts, review your order history, and filter completed orders by date
• Monitor orders fulfilled and key metrics to stay on top of your performance

YOUR PROFILE, YOUR MALL
• See your assigned mall, Pickup Point checkpoint, and PS User ID at a glance
• Manage account settings, including logout and account deletion