Live Chat Software by ProProfs

ProProfs Chat is a live chat and AI customer service agent for instant, automated support, available directly on your iPhone or iPad. Communicate with website visitors in real time, resolve queries, and let your AI agent handle the rest.
Train your AI agent on your website, help center, uploaded files, and FAQs, and it answers customers with source-cited responses, even when your team is offline. It can also complete tasks like updating orders, scheduling meetings, or triggering Slack and email alerts, right from the chat.
Sentiment analysis shows how a customer feels, churn risk scoring (High, Medium, Low) flags customers who needs attention, and every chat wraps up with an AI-generated resolution summary, so agents have context before stepping in. Customers can also rate AI interactions, giving you a live view of satisfaction scores.
With the mobile app, your operators can transfer files, send canned responses, and move between chats without losing context.
ProProfs Chat for iPhone offers:
AI agent trained on your website, help center, uploaded files, and FAQs
AI-generated answers with the source cited
Action-based agents that complete tasks like updating orders or scheduling meetings
Sentiment analysis and churn risk scoring for every conversation
AI-generated resolution summaries after each chat
AI agent performance ratings and satisfaction scores
Live support from anywhere
Track and record offline messages
Visitor Geolocation and referrer URL
Canned messages and predefined responses
Operator-to-operator messaging and chat transfer
Get started with ProProfs Chat on your iPhone or iPad.