MedCall Advisors

The MedCall Advisors Physician application is designed to manage workflow and facilitate real-time tele- triage for patients experiencing an injury, or illness. The application will monitor the status of available physicians who participate in a nationwide physician network dedicated to tele-triage.

All participating physicians are board certified in Emergency Medicine and are a member of MedCall’s physician network. All physicians must have the MedCall Advisors Physician application downloaded on their smart device. Each physician must log into the application to display availability status which connects to the MedCall Call Center patient portal.

Telehealth calls are answered by Call Coordinators (CC) who navigate the call. CC’s will identify which state a patient is calling from and will check the physician availability status for a physician licensed in that state. The CC will send a text message though the Physician application to an available physician notifying them that a patient is on the line. As soon as the coordinator gathers relevant patient intake information, they will merge the patient and physician into a virtual consultation room. If the physician requests, the patient can press the photo option to upload a photograph into the patient portal. The physician can also request the video option to become initiated. The photos will self-delete after transfer.

It is critical the application reside on a stable an efficient platform to seamlessly manage the flow of real time care when medical events occur.