MobileHelper Air

Aranta's Mobile Helper is a quick and convenient solution for customers to receive remote support through an agent. Get remote support now from agents who have identified the problem in real time. Agents can help with text chat, viewing device information and system status, notifications, sending images, drawing, and more.

main function:
-Easy access to a counselor by entering 4 digits
-Automatic real-time transmission of device screen capture images
-Ability to view a web page prepared in advance with an agent
-Chat with an agent through chat
-Provides a function to help the agent by using the drawing function on the screen captured image
-Real-time screen sharing through screen mirroring server
-A function that allows a counselor to check and help the information and system status of remote support devices in real time

Customers can conveniently receive remote support by simply entering the access number and clicking Connect. The customer can chat with the agent, and the agent can check the information and system status of the supported device in real time. At the request of the agent, customers can share their screen simply by capturing the screen of the device. If necessary, agents can provide intuitive assistance by using the draw function on the image captured by the customer. Real-time sharing is possible automatically with the permission of the customer through the screen mirroring server. All these actions are performed with the consent of the customer.

Solve problems easily and easily now.

Simple to use:
1) Download and install the Mobile Helper app and run it.
2) Enter the connection number you received from the agent and click Connect.
3) After remote connection with a counselor, receive necessary support.
4) Terminate after completing remote support.