MyFirst Support

What’s New?

Our MyFirst Support portal is an integral part of our service offering. The user-friendly platforms both website and mobile app allow you to manage your support cases efficiently, track progress in real time, and generate detailed reports. Whether you need immediate technical assistance or proactive maintenance, MyFirst Support ensures that you have access to the help you need, whenever you need it

Main Features

Create Case: Open a case to receive assistance from our technical experts.

Tracking Case: Easily track case status, progress, and aging days.

Case Template: Save a new case submission template for future use.

Report: You can export reports for each case and view the portal's dashboard.

With regional support centers in Phnom Penh, Siem Reap, Lao PDR, and Myanmar, our 24/7 call center is always on hand to assist you. Our team of experts is ready to address any issues you may encounter, ensuring that your operations run smoothly and without interruption.

Our commitment to service excellence is reflected in our high client retention rates and the positive feedback we receive from our customers. We believe that by providing exceptional support, we can help our clients achieve their business objectives and build long-term, mutually beneficial relationships.

How do I register on MyFirst Support?

To create an account on MyFirst Support, contact your First Cambodia's service Sales Representative or Call Center. If someone else in your organization has already registered on MyFirst Support, contact them to create a user login for you.

Can I create a case without a MyFirst Support account?

No, you must register as an authorized member of your organization before opening a support case. We recommend signing up for a MyFirst Support account as soon as possible so that you will already be authorized.

Technical Support
Phone: (+855) 23 961 111
Email: support@firstcambodia.com.kh
MyFirst Support: https://support.firstcambodia.com.kh