On Call Central

On Call Central puts your medical answering service in your pocket. Take call, return patient calls, and manage your practice's after-hours communication from a fast, secure app.

Completely rebuilt from the ground up for iPhone, iPad, and Apple Watch, the new On Call Central opens faster, feels instantly responsive, and uses up to 77% less memory than the previous version, so it stays quick even on older devices.

CALL PATIENTS DIRECTLY, IN THE APP
• Tap to call patients back right from a message, using your practice's caller ID instead of your personal number
• Receive incoming calls in the app like a normal phone call
• Automatic fallback to callback dialing when your network is weak, so calls always connect
• Mute, speakerphone, and live connection quality indicators

YOUR MESSAGES, INSTANTLY
• Listen to voicemails and call recordings in the app, or read the automated transcription instead
• Critical alerts (with your permission) make sure patient calls sound through even when your phone is on silent or Do Not Disturb
• My Calls, All Calls, and Archived views with unheard badges
• Push notifications the moment a patient call comes in

SECURE CHAT, REIMAGINED
• HIPAA-focused messaging with your care team: reactions, read indicators, and photo, video, and audio attachments
• Message retention and expiration controls for compliance

MANAGE ON-CALL FROM ANYWHERE
• See the on-call schedule at a glance with month, week, and day views
• Quickly change who's on call and create schedule exceptions
• Set your availability status and manage contact methods: phone, SMS, email, even pagers
• View and manage your practice's phone menus and create exceptions

APPLE WATCH COMPANION
• See who's on call right on your watch face
• Review calls and read transcriptions from your wrist
• Update on-call assignments, change your status, and send quick chat replies

BUILT FOR IPAD
• True split-view layouts and a Command Center dashboard designed for the larger screen

SECURITY FIRST
• Face ID, Touch ID, and PIN app lock
• Encrypted credential storage and app-switcher privacy screening
• Built for practices that handle protected health information

FOR EVERYONE
• Available in English (US, Canada) and Spanish (Latin America, Spain)
• Full VoiceOver support, Dynamic Type, and WCAG 2.2 AA accessibility as standard
• Light and dark mode

On Call Central requires an active On Call Central account. Secure Chat and EHR integration (Modernizing Medicine) are available on participating accounts. Questions? Reach us at support@oncallcentral.com or support.oncallcentral.com.