OneService-Serving Your Estate

The OneService App is a convenient platform that allows you to submit feedback anytime, anywhere. 
- Improve your neighbourhood by submitting feedback 
 
Fix issues like cleanliness, pests and maintenance of greenery and infrastructure by using this App.  We will help to direct your feedback to the relevant Town Council or authorities such as HDB, NEA, LTA and NParks. There is no need for you to indicate which agency is responsible! 
 
Download the OneService App and login with your Singpass account to start improving your neighbourhood today! 
 
KEY APP FEATURES  
Report municipal issues in your neighbourhood such as: 
- Facilities maintenance in HDB estates 
- Illegal parking 
- Cleanliness 
- Roads & Footpaths 
- Animals & Birds 
- Pests  
- Smoking in prohibited places 
- And more!! 
 
ABOUT ONESERVICE 
This application is a Smart Nation Initiative developed by the Municipal Services Office. Municipal Services Office partners 17 Town Councils and 10 government agencies: 
- Building and Construction Authority (BCA) 
- Housing and Development Board (HDB) 
- Land Transport Authority (LTA) 
- National Environment Agency (NEA) 
- National Parks Board (NParks) 
- People’s Association (PA) 
- PUB, the National Water Agency 
- Singapore Land Authority (SLA) 
- Singapore Police Force (SPF) 
- Urban Redevelopment Authority (URA)  
 
FEEDBACK 
For feedback on the OneService App, you can submit it as a case via the app.  
If you are unable to access the OneService App, please email mso_appenquiry@mnd.gov.sg 
 
TERMS OF USE AND PRIVACY  
By downloading, you agree to the Terms of Use and Privacy Policy of the OneService App. 
URL for Terms of Use: 
https://go.gov.sg/osappterms  
URL for Privacy Policy: 
https://go.gov.sg/osappprivacystatement