PandaChat

Running e-commerce support means living with a quiet worry: thousands of tickets a month, in three languages, across five systems — and if something breaks, you'll hear it from a customer before you hear it from your tools.

PandaChat exists so you don't have to live like that. We run your AI customer operations: a specialist for every system in your stack, a supervisor cross-checking every answer before it reaches a customer, an anomaly watcher on the whole operation — and our team standing behind all of it, every day.

This app is how you stay in control without logging into anything.

Every morning, your briefing is waiting: what happened, what we caught, what needs your attention. Ask it anything in plain language — "What happened today?", "How much did you save us in June?" — and get a straight answer from your live data.

When something genuinely needs your judgment, it lands in your inbox with everything already looked up — order history, carrier scans, full context — so your team decides instead of investigates. Risky actions like a refund that doesn't match the order simply freeze until a person approves them, right from your phone.

And when you want to look deeper, the Control Room shows everything we see: approvals, anomalies, what the AI is learning, and the value delivered — proven in euros, not ticket counts.

Your team stays. The volume goes. Nothing stays hidden.

PandaChat is the companion app for organizations with an existing PandaChat managed-operations agreement. Access is provisioned by our team as part of your service. Learn more at pandachat.ai.


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