PatientNow Go

PatientNow Go makes it easy for aesthetic and medical practices to take secure, in-person card payments from anywhere in the clinic—right from an iPhone. The app connects to a supported card reader to accept EMV chip, contactless (tap), and magstripe payments, then instantly confirms approval or decline and emails a receipt.

Designed for speed at the front desk or in-room checkout, PatientNow Go integrates with your PatientNow environment so teams can charge the correct amount, capture receipts, and return to the day’s schedule with minimal taps.

Key Features
• Fast in-person checkout: Enter or receive the amount from your workflow, then accept payment via tap, insert, or swipe on a supported reader.
• Clear payment flow: Purpose-built screens for Accept Payment, Processing, Approved, and Declined keep staff and patients informed at every step.
• Email receipts: Send a branded receipt to the patient’s email directly from the approval screen.
• Role-based access: Only authorized staff can take payments; actions are guided and consistent.
• Reliable connectivity: Helpful prompts guide staff to reconnect the reader or network if needed.
• Accessibility: Supports large text, VoiceOver/screen readers, and high-contrast requirements.

Security & Compliance
• No card data stored on the device: Sensitive information is never written to the app or device storage.
• PCI-conscious design: Only non-sensitive fields are displayed and logged; PAN/CVV are never logged.
• Audit-ready: Minimal operational events are recorded to help your clinic resolve issues and verify outcomes.

Works With
• PatientNow (Envision) accounts with Payments enabled.
• Supported card readers (e.g., Moby 5500) via Bluetooth.
• Standard business internet or cellular data.

What Staff Can Do
• Collect in-person payments quickly at checkout or in-room.
• See immediate Approved or Declined status with reason codes when available.
• Email a receipt to the patient without leaving the flow.
• Return to the day’s worklist in a single tap.

Designed for Clinics
• Streamlined for front-of-house speed and back-office accuracy.
• Consistent UI across screens so training is minimal.
• Built for busy teams—clear CTAs, sensible defaults, and informative messages.

Requirements
• Active PatientNow Payments account and merchant processing credentials.
• PatientNow user permissions to accept payments.
• Bluetooth enabled for reader pairing.
• iOS device running a supported OS version. Availability and hardware compatibility may vary by region and processor program.

Support
Need help with setup, readers, or credentials? Contact PatientNow Support or your implementation specialist.