Periskope: WhatsApp Operations

Periskope gives superpowers to WhatsApp.

Connect multiple WhatsApp numbers, collaborate with your team, integrate your CRM / systems and automate all your workflows - all in one powerful platform

Multi-number Inbox: Gain complete visibility and control over your team's WhatsApp conversations

- Connect multiple numbers to one shared inbox. Works with any WhatsApp number
- Enable your entire team to view and respond to messages without direct phone access

Create tickets & tasks: Turn WhatsApp conversations into actionable work

- Create tickets: Instantly turn any customer query across group or 1:1 chats into tickets.
- Flag important queries with AI or emojis.
- Track unanswered questions, open tickets, and resolution times
- Sync tickets with HubSpot, Freshdesk, Zoho, Slack, and more

Manage Groups: Built specifically for group and community management

- Schedule messages to groups and contacts
- Role based permissions: Set role-based permissions for team members to send messages, respond to queries etc

Automations: Automate repetitive tasks and ensure no message is missed.

- Auto replies for keywords or outside business hours
- Automatic ticket creation from customer queries
- Distribute new chats and tasks to individual agents based on pre-set rules
- SLA alerts and notifications for important messages

AI agent: Train Periskope Agent on Your Data

- Train it on FAQs, SOPs, and documentation
- Automatically respond to repetitive questions
- Create tickets and tasks from conversations
- Escalate complex queries to human agents

Periskope is built for teams that rely on WhatsApp to communicate with customers, communities, and partners.
Work together on WhatsApp — faster, smarter, and at scale.

If you have any feedback or questions, please go to Periskope > Help > Contact Us

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