Premier Contact Point

Premier Contact Point is a native mobile app that brings the power of Premier’s contact centre directly to your mobile phone. Handle customer interactions across all your channels anywhere, anytime.

We help businesses deliver on their promise of providing exceptional customer service.

Easily collaborate with colleagues, both in and out of the contact centre, to achieve first call resolution and improve productivity through the reduction of average call handling times, without having to leave the Agent Desktop.

• Automatic synchronisation with your Teams contacts
• Easily enable call transfers and 3-way chats with our click-to-call feature
• Quickly identify colleague status and availability to take calls
• Integrated Teams chat without leaving the agent desktop

Experience a single, unified platform that effortlessly handles calls, email, web chat, SMS and direct social media interactions - accessible from any location and any device.

• Works with any corporate phone system, home phone or mobile
• A highly scalable, flexible contact centre platform that grows with your business
• Suitable for customer service teams of 5 to 500 staff
• Contact management features provide instant access to the entire interaction history across all contact channels

We are the Australian experts in contact centre technology

Premier Contact Point provides a customer contact management platform, plus the knowledge and exceptional local support that comes with 35+ years of experience working with contact centres across a broad range of industry sectors.

The Premier Contact Point Difference

Premier Contact Point provides a customer contact management platform, plus the knowledge and exceptional local support that comes with 35+ years of experience working with contact centres across a broad range of industry sectors.