Repair Minder

Repair Minder is a complete repair shop management solution — for both shop staff and their customers.

FOR REPAIR SHOP STAFF:

• Dashboard & Work Queue
- Daily stats, revenue, and active repairs at a glance
- Personal work queue with priority sorting
- Period comparisons and lifecycle benchmarks

• Device Tracking
- Barcode/QR code scanning for fast device lookup
- Complete repair history and status per device
- Workflow automation with status updates

• Order Management
- Create and manage repair orders with line items
- Track progress through repair stages
- Payment tracking and customer signatures

• Buyback Inventory
- Browse and search your entire buyback device stock
- Filter by status, location, and engineer
- View purchase info, sale prices, refurbishment costs, and device images

• Enquiries & Messaging
- Manage customer support tickets
- Reply with macros and automated workflows
- Bulk actions for efficient queue management

• Client Management
- Customer database with contact details and addresses
- Full order history per client

• Customisable Tab Bar
- Choose which features appear in your main navigation
- Quick access to the tools you use most

FOR CUSTOMERS:

• Real-time Repair Tracking
- Live status updates on your repairs
- View device details and repair progress

• Quote & Pre-authorisation Approval
- Review and approve repair quotes instantly
- Clear pricing breakdown with VAT

• Communication
- Message your repair shop directly
- Get notified when status changes

• Order History
- View all past and current repairs
- Signature capture for device collection

SHARED FEATURES:
- Push notifications for status changes and assignments
- Passcode lock with biometric (Face ID/Touch ID) support
- Dark mode support

Staff accounts require a Repair Minder business subscription.
Customers receive login credentials when dropping off their device.
Contact support@repairminder.com for business setup.