RingCX AI Workforce Management is made and published by
RingCentral, Inc.
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published on the App Store.
About RingCX AI Workforce Management
RingCX AI Workforce Management is a business app developed by RingCentral, Inc.
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App Information
RingCX AI Workforce Management is freely available from the App Store. The app size is 69.04 MB. The latest version available is 26.08.28. The last update was on August 28, 2026.
Technical Requirements
The app has a content rating of High Maturity. The app has been available on the App Store since May 2026.
Description by RingCentral, Inc(from the App Store)
**THIS APP IS ONLY FOR EXISTING RINGCX AI WORKFORCE MANAGEMENT CUSTOMERS!**
*Visit the RingCentral website to learn more about the modern workforce management software solution for contact centers.*
Say goodbye to outdated systems and embrace a smarter, more streamlined approach to managing your contact center. The RingCentral AI Workforce Management app empowers agents, supervisors, and WFM analysts with tools to enhance scheduling, communication, and efficiency—all within a user-friendly interface designed to drive engagement and productivity.
Are your agents engaged in scheduling? They should be. Managing a contact center is no small task, and maintaining top service levels while optimizing resources demands modern technology. AI Workforce Management delivers real-time insights and seamless communication, empowering your team with instant access to critical data—whether in or out of the contact center.
For Agents, the App Means Simplicity and Control A modern contact center requires engaged agents, and this app makes it effortless for them to stay informed and connected. With just a few taps, agents can: - Instantly receive notifications and updates - View their schedules on demand - Request time off or log sick leave - Check company memos or important updates - Mark themselves as late if necessary
For Supervisors, the App Means Command and Collaboration Supervisors need more than oversight—they need actionable insights to optimize team performance. This app provides supervisors with an all-in-one solution, enabling them to: - View real-time attendance data, including arrival/attendance summaries and ASAM records - Adjust attendance records, like marking agents as on time, late, or absent - Monitor adherence in real-time and see which agents are on task - View today’s schedule and individual agent shifts - Review and approve pending time-off requests - Communicate effortlessly by sending individual or group messages - Post updates to team memos or announcements - Review and approve agent profile photo changes
Your Contact Center, Powered by the Future
Ready to take your workforce management to the next level? Let RingCentral help you create a smarter, more connected contact center today!
Each subscription will automatically renew 3 days before the expiration date for
the same time period. Subscriptions can be cancelled at any time before the renewal.
