Rspond

Rspond is the companion app for teams using Rspond (rspond.id): answer every customer chat, take over from the AI, and process orders right from your phone.

ONE INBOX FOR EVERY CHANNEL
Chats from WhatsApp, Instagram, Telegram, LINE, Web Chat and Email arrive in one list. Filter by "Needs team", "Mine", "Bot", channel or label.

AI ANSWERS, YOUR TEAM TAKES OVER
Rspond's chatbot and AI Agent reply to customers 24/7. When a customer needs a human, you get notified and can take over in one tap, then hand the chat back to the bot.

ONLY THE ALERTS THAT MATTER
Get notified when a chat is handed to the team, when a chat is assigned to you, when a 24-hour reply window is about to close, when a payment proof arrives, and when a ticket breaches its SLA. Set quiet hours and an Away status to match your schedule.

REPLY FASTER
Quick replies, photos and voice notes, message quotes, internal notes for your team, labels, and snooze to follow up later.

ORDERS & STOCK
See orders placed in chat, confirm payments, process, ship and complete them. Buyers are updated automatically in the chat. Update product stock from your phone.

TICKETS WITH SLA
Manage tickets from customer chats: assign, reply to the reporter, change status and keep internal notes.

CRM & AI SUMMARIES
Full customer profiles with chat and order history. AI summaries rate buying intent and suggest the next step. Manage deals in your pipeline, tasks and reports.

SECURE
Lock the app with Face ID / fingerprint, two-step verification, and role-based access (Owner, Admin, Agent).

This app is for members of a Rspond workspace. Accounts and workspaces are created at rspond.id; sign in with the same email and password.