Santander Pilot

Welcome to Santander Pilot! Being part of this pilot is voluntary. If you’d like to take part, you’ll get to try out the design and features of our new app early. You can give us feedback to help us make the app better for you!

By downloading the app, you’re agreeing to be part of Santander Pilot. It’s a work in progress so not everything is available yet. You can continue to use the existing Santander Mobile Banking app, so please don’t delete this. We’ll be adding more features and enhancements during the pilot. In this version you’ll be able to:
• Choose image themes and your preferred name for the welcome screen
• See your preferred text size reflected in-app
• Try out the new payments hub, designed to make payments and transfers easier
• Double tap the Santander logo in-app to try discreet mode
• Give feedback anytime using the ‘help us improve’ side menu option


This app uses essential cookies to help make the app operational (e.g., cookies that save customised user preferences). We’ll also track non-essential cookies (e.g., cookies left by analytics tools such as Google or Adobe Analytics).

• You can still use the Santander Mobile Banking app during the pilot
• Although this is a pilot, it is a live app and transactions made are real
• You'll need a smartphone with a minimum operating system of iOS 13 (above iPhone 6s) to take part
• If you wish to stop taking part in the pilot, you can delete the pilot app.
• During the pilot, not all accessibility features will be available at the beginning. We’ll be adding them over the coming months.
• New payees may take up to 24 hours to show up on the Mobile Banking app.

Important:
• Never share a One Time Passcode (OTP) with another person. Not even a Santander employee.
• Never download software or let anyone log on to your computer or devices remotely following or during a cold call.
• Never enter your Online Banking details after clicking on a link in an email or text message.


You'll need your existing Personal ID (PID) and Security Number. For a reminder of your PID type 'Forgotten Personal ID' in 'Chat with Sandi' in the existing Mobile app. If you need your security number, go to www.santander.co.uk, click 'log on' and click on ‘forgotten details?’

When you give feedback, please don't share any personal information. This includes passwords, account, or card numbers, contact details or other security information. Use the in-app ‘Help us improve’ menu option to send your feedback.

Interest rates within our App Store images are for visual purposes and may not be the latest rates.

Santander Pilot will not work on devices that have been rooted.

Apple, Touch ID and Face ID are trademarks of Apple Inc. registered in the US and other countries. App store is a service mark of Apple Inc.

Santander UK plc. Registered Office: 2 Triton Square, Regent's Place, London, NW1 3AN, United Kingdom. Registered Number 2294747. Registered in England and Wales. www.santander.co.uk. Telephone 0800 389 7000. Calls may be recorded or monitored. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our Financial Services Register number is 106054. You can check this on the Financial Services Register by visiting the FCA’s website www.fca.org.uk/register. Santander and the flame logo are registered trademarks.