Service Desk CRM

Service Desk helps repair shops and service teams manage customers, work orders, deliveries, expenses, and daily operations from one organized workspace.

Create work orders, assign service types and staff, track delivery status, contact customers, and monitor shop performance without jumping between spreadsheets, notes, and messaging apps.

Key features:

• Customer management
Keep customer names, phone numbers, addresses, tax details, and service history organized in one place.

• Work order tracking
Create jobs with order numbers, reference or serial numbers, issue descriptions, service types, received dates, delivery dates, warranty status, and fees.

• Operations dashboard
See open jobs, awaiting delivery items, overdue work, today’s activity, completed jobs, and revenue signals at a glance.

• Delivery workflow
Mark jobs as completed or delivered, set delivery dates, and keep your team aligned on what needs attention.

• Customer communication
Quickly contact customers by phone, SMS, or WhatsApp, and send work order updates when a job is created or ready for pickup.

• Expense and income tracking
Add job expenses, compare fees with costs, and review gross revenue, total expenses, and net income.

• Shared shop access
Use Firestore sync to keep customer, staff, service, and work order data updated across supported devices for the same shop.

• Staff and service setup
Define staff members, service categories, currency, delivery defaults, business details, and messaging preferences.

Service Desk is built for repair shops, technical services, device service desks, small workshops, and field service teams that need a simple but reliable way to follow every job from intake to delivery.

Terms of Use (EULA): https://www.apple.com/legal/internet-services/itunes/dev/stdeula/