TELSIP Omni

Telsip Omni AI is the all-in-one agent workspace for modern customer service teams. Handle every customer conversation — WhatsApp, email, voice, and video — without switching apps.

Everything in one place
Reply to WhatsApp messages, emails, and internal chats from a single inbox. Handle group conversations, direct messages, and team notes side by side. Star, pin, and search messages to find what matters instantly.

Built for speed
Conversations open instantly from cache — no loading every time you return. Real-time updates via WebSocket keep your inbox always current. Smart push notifications alert you the moment a customer reaches out, with quick reply directly from the notification.

Rich media support
Send and receive photos, videos, documents, and voice messages. Play voice messages inline without leaving the conversation. Preview media in full screen with reactions and replies.

Team collaboration
Assign conversations, add internal notes, and tag contacts. See who is online and their availability at a glance. Mention teammates and manage group workspaces with full notification support.

Secure and reliable
End-to-end authenticated sessions with automatic token refresh. Works with your self-hosted server or Telsip's cloud platform. Accurate badge counts and notifications even when the app is closed.