TrackHelp Pro

TrackHelp Pro is the goDeskless mobile app for field service management. TrackHelp Pro provides industry-leading field service management capabilities in real-time, by bringing together the right data at the right moment to delight customers and drive business results at the most critical points of service.

TrackHelp Pro is specially designed for Field Service Agents, Dispatchers and Field Team Managers and provides contextual process automation based on the user's role. TrackHelp Pro is user-friendly, robust app that will keep your field team fully informed, highly productive & happy. 

The key to an effective field team is being responsive to the right customers at the right time. TrackHelp Pro makes it easy to create and assign work orders. Our AI-powered intelligent scheduling will auto-assign work orders to the most qualified field agent based on expertise, availability & proximity to the issue-location.

By optimizing your field resources, TrackHelp Pro will significantly enhance field performance. The intelligent automation built into TrackHelp Pro will result in faster, more effective service delivery, increased first-time-fix rates & happy customers.

Customer preference for ‘Remote Services’ is on the rise. TrackHelp Pro is a fully functional Remote Services Solution. Field Agents can use the Video-Assist function to collaborate with customers remotely and solve problems without going onsite.

Multi-channel communication is key. Prior to going onsite, field agents can connect with customers by phone, text or Video Assist and conduct pre-visit diagnostics to ensure they arrive equipped with the parts and knowledge to successfully complete the job during the first visit. If needed, the field agent can use TrackHelp Pro to collaborate with other field agents, the team manager or the dispatcher.

TrackHelp Pro makes real-time reporting a single-touch away, with an integrated field account survey process, you can get meaningful updates on every account, without the tedious manual pen&paper process.

Field Service Agents can view their field assignments, have access to their calendars and execute various tasks that drive service resolution. These include, but are not limited to taking pictures, creating work logs, capturing signatures on the glass, collaborating visually via video-chat with their peers as well as team leads.

Field Team Leads/Managers can view their teams’ location in the field and track them on-demand. They can also view their teams’ assigned work orders and approve the completed work assignments by reviewing the information collected via associated logs. All of this is done using a normal smartphone.

TrackHelp Pro packs several intuitive "field-centric" features required to automate service process workflows. These include proactive 2-way notifications, travel time and distance tracking, work time, chat, and video-chat for visual collaboration.

A unique Dashboard provides a holistic view of work assignments. Field technicians can view their service schedule for a Customer and/or location and also review the service history at a glance. This is especially important for the industries that include preventive maintenance business processes.

Key Features:
Calendar display of service requests/work-orders
Geo-Tracking and Geo-Fencing of the work location
Work-order Management: Capturing customer sign-off on the hand-held devices (i.e. signature on the glass)
Submitting work-order completion request with appropriate images
Collaborative Text/Video-chat between Manager &Field Agent
Online tracking of Field Technician’s route
Tracking travel and work-related timestamps to drive efficiency metrics
Dashboard to tracking the Customer’s service history