Velaro Workspace

Velaro is the mobile companion app for Velaro support agents — stay connected to your customers wherever you are.

MANAGE CONVERSATIONS ON THE GO
• View your full inbox: Active, Queue, and Resolved conversations in one place
• Accept conversations from the queue and take ownership instantly
• Send and receive messages in real time with full conversation history
• Resolve conversations and close tickets directly from your phone

REAL-TIME NOTIFICATIONS
• Instant push notifications for new conversations and incoming messages
• Never miss a customer waiting in queue
• Badges and previews keep you informed at a glance

TEAM COLLABORATION
• See which conversations are assigned to your team
• Filter by channel, team, and conversation status
• View bot-handled conversations and take over when needed

AGENT STATUS CONTROL
• Set your availability status (Available, Busy, Away, or custom statuses)
• Custom statuses with emoji support configured by your administrator
• Status syncs instantly across web and mobile

WORKS WITH YOUR WORKSPACE
• Full support for Web Chat, SMS, Email, WhatsApp, and social channels
• Synchronized with the Velaro web app in real time
• Secure login via your organization's identity provider

SECURE & ENTERPRISE-READY
• Multi-factor authentication supported
• End-to-end encrypted token storage using device secure enclave
• Biometric authentication (Face ID / Touch ID) for quick access

Velaro requires an active Velaro account. Contact your administrator or visit velaro.com to learn more.