Welcome Suica Mobile

When traveling in Japan, Suica is highly recommended.
With Suica, you can enjoy seamless travel on all major transportation networks throughout Japan and make quick payments while shopping.
Download the app on your iPhone and issue your Suica so you can travel without waiting in line for tickets!

■What's Great About It
- The “Welcome Suica Mobile” app lets you instantly issue a Suica on your iPhone by setting a simple “secret keyword.” No membership registration is required.
- Unlike a regular Suica, this app also provides transfer and tourist information.
- Suica is a prepaid e-money card for trains, buses, and shopping anywhere in Japan. Once you’ve issued your Suica via the app, you’ll rarely need cash.
- For transportation, simply tap your iPhone or Apple Watch at the ticket gate—no ticket purchase is necessary. The same goes for shopping; just tap to pay.
- If your balance gets low, you can easily top it up via the app.
- Top-ups are done through the credit card registered to Apple Pay. You don’t need to register your credit card information within the app.
- Make reservations via JR-EAST Train Reservation directly within the app, allowing ticketless travel on JR East Shinkansen and limited express services to major destinations such as Narita Airport, Tokyo, Shinjuku, Yokohama, and Mt. Fuji.
-You can also purchase Green Car Tickets for JR East local trains directly within the app, making it easy to enjoy a more comfortable and relaxing journey to destinations such as Narita Airport, Odawara, and Atami.
-Green Cars offer spacious seating and a quieter travel experience. With Welcome Suica Mobile, you can buy the required Green Car Ticket anytime without visiting a ticket machine or counter.
- You can ride non-reserved seats on the Tohoku, Hokkaido, Akita, Yamagata, Joetsu, or Hokuriku Shinkansen without buying a paper ticket.*
*For details on where “Touch de Go! Shinkansen” is available, please check the JR East website.


■How It Works
- You can use Suica on trains, buses, and other transportation systems nationwide.
In addition to Suica, areas that accept PASMO, SAPICA, Kitaca, ICAS nimoca, icsca, RYUTO, TOICA, manaca, ICOCA, PiTaPa, SUGOCA, nimoca, HAYAKAKEN, OKICA and more are also supported.
- You can use it for payments at stores displaying the IC mark nationwide.
- Please set your secret keyword to get support if any issues occur.
- The support center provides assistance via email in English only.
- Compatibility: iPhone with iOS 17.2 or later, and Apple Watch Series 3 or later.
- Payment method: Apple Pay only.
- Fees: No deposit or issuance fee is required.

■Things to know
- The balance of Welcome Suica Mobile expires 180 days after issuance.
Once it expires, you can issue a new Suica within the same app. Refunds are not available, so please use up any remaining balance at airports, stations, and other stores.
- You cannot use Suica when your device is powered off.
*If your device turns off while you’re inside the ticket gate, you will need to pay the fare in cash for the section you traveled.
- Please enable Express Mode for Suica.
*Enabling Express Mode for Suica lets you pass through automatic ticket gates without biometric authentication.
Biometric authentication may still be required for shopping.