Zendesk

Zendesk


Customer service doesn’t stop when you leave your desk. That’s why we created the Zendesk mobile app for Android. It gives agents, admins, and managers the power of Zendesk on the go. Whether you are in a meeting, working from home, or scaling the tall peaks of a mountain with no hands while you casually scroll through ticket comments on your tablet, the Zendesk mobile app will be there for you, so you can provide great service for your customers.

With Zendesk for Android you can:
• Access all your support ticket views
• View all support ticket events and notifications
• See a real-time list of activity on your tickets
• Search support tickets and knowledge base articles
• View and update comments, CCs, tags, and ticket fields
• Get push notifications on ticket updates
• Apply predefined responses, or macros, to tickets containing frequently asked questions
• Easily bookmark a ticket for future reference
• Upload and view attachments on tickets
• Take a photo and attach it to a ticket

Zendesk is a beautifully simple customer engagement platform. It enables companies to provide great customer support, scale with self-service options, and differentiate with proactive engagement. This leads to customer relationships that are more meaningful, personal, and productive – all at a lower cost.

Recent changes:
What’s Fixed in 2.5.1 ?
We have adressed a bug where ticket creation and updating was not possible when ticket type was task and a due date was set.
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Free
78
3.9
User ratings
1901
Installs
50,000+
Concerns
2
File size
3490 kb
Screenshots
Screenshot of Zendesk Screenshot of Zendesk Screenshot of Zendesk Screenshot of Zendesk

About Zendesk
Customer service doesn’t stop when you leave your desk. That’s why we created the Zendesk mobile app for Android. It gives agents, admins, and managers the power of Zendesk on the go. Whether you are in a meeting, working from home, or scaling the tall peaks of a mountain with no hands while you casually scroll through ticket comments on your tablet, the Zendesk mobile app will be there for you, so you can provide great service for your customers.

With Zendesk for Android you can:
• Access all your support ticket views
• View all support ticket events and notifications
• See a real-time list of activity on your tickets
• Search support tickets and knowledge base articles
• View and update comments, CCs, tags, and ticket fields
• Get push notifications on ticket updates
• Apply predefined responses, or macros, to tickets containing frequently asked questions
• Easily bookmark a ticket for future reference
• Upload and view attachments on tickets
• Take a photo and attach it to a ticket

Zendesk is a beautifully simple customer engagement platform. It enables companies to provide great customer support, scale with self-service options, and differentiate with proactive engagement. This leads to customer relationships that are more meaningful, personal, and productive – all at a lower cost.

Recent changes:
What’s Fixed in 2.5.1 ?
We have adressed a bug where ticket creation and updating was not possible when ticket type was task and a due date was set.

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User reviews of Zendesk
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Android Market Comments
A Google User
Saturday 8:23 PM
Good app, but missing the reporting piece
A Google User
Saturday 12:16 AM
Much better Newest update fixed two ofthe bugs I had, now I can update and start new tickets as needed. When trying to look through tickets, there is still no way to search by organization, person, or ticket. Also, it seems like the same tickets appear when searching through to view them. Still needs a little work, and less clunky feel. Keep up the good work!
A Google User
Friday 2:19 AM
Awesomeness A+
A Google User
4 days ago
Getting better Not quite bug free, but a lot better.
A Google User
5 days ago
Works sometimes Patched, reinstalled still can't close tickets. Unreliable