Zendesk

Zendesk


Customer service doesn’t stop when you leave your desk. That’s why we created the Zendesk mobile app for Android. It gives agents, admins, and managers the power of Zendesk on the go. Whether you are in a meeting, working from home, or scaling the tall peaks of a mountain with no hands while you casually scroll through ticket comments on your tablet, the Zendesk mobile app will be there for you, so you can provide great service for your customers.

With Zendesk for Android you can:
• Access all your support ticket views
• View all support ticket events and notifications
• See a real-time list of activity on your tickets
• Search support tickets and knowledge base articles
• View and update comments, CCs, tags, and ticket fields
• Get push notifications on ticket updates
• Apply predefined responses, or macros, to tickets containing frequently asked questions
• Easily bookmark a ticket for future reference
• Upload and view attachments on tickets
• Take a photo and attach it to a ticket

Zendesk is a beautifully simple customer engagement platform. It enables companies to provide great customer support, scale with self-service options, and differentiate with proactive engagement. This leads to customer relationships that are more meaningful, personal, and productive – all at a lower cost.

Recent changes:
What’s Fixed in 2.4.1?
We have fixed a bunch of regressions for HTC One users
We’ve fixed a few app other crashes.
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Free
78
3.9
User ratings
1801
Installs
50,000+
Concerns
2
File size
4055 kb
Screenshots
Screenshot of Zendesk Screenshot of Zendesk Screenshot of Zendesk Screenshot of Zendesk

About Zendesk
Customer service doesn’t stop when you leave your desk. That’s why we created the Zendesk mobile app for Android. It gives agents, admins, and managers the power of Zendesk on the go. Whether you are in a meeting, working from home, or scaling the tall peaks of a mountain with no hands while you casually scroll through ticket comments on your tablet, the Zendesk mobile app will be there for you, so you can provide great service for your customers.

With Zendesk for Android you can:
• Access all your support ticket views
• View all support ticket events and notifications
• See a real-time list of activity on your tickets
• Search support tickets and knowledge base articles
• View and update comments, CCs, tags, and ticket fields
• Get push notifications on ticket updates
• Apply predefined responses, or macros, to tickets containing frequently asked questions
• Easily bookmark a ticket for future reference
• Upload and view attachments on tickets
• Take a photo and attach it to a ticket

Zendesk is a beautifully simple customer engagement platform. It enables companies to provide great customer support, scale with self-service options, and differentiate with proactive engagement. This leads to customer relationships that are more meaningful, personal, and productive – all at a lower cost.

Recent changes:
What’s Fixed in 2.4.1?
We have fixed a bunch of regressions for HTC One users
We’ve fixed a few app other crashes.

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User reviews of Zendesk
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Android Market Comments
A Google User
6 days ago
Junk Constantly hangs
A Google User
6 days ago
Notifications still suck I have notifications turned off. So why still bother me?
A Google User
Aug 21, 2014
Not bad I use the app when I'm out at clients locations and it does everything I need it to do, only hitch is that I have to go into properties to change the status of a ticket instead of it changing when I submit a comment. 4/5 stars
A Google User
Aug 19, 2014
Geest app! Sometimes a bit slow, but that's probably not the application itself.
A Google User
Aug 19, 2014
Could be better Besides the already reported failure to remember dashboard views between sessions minor improvement would be to improve the edit icon contrast (white on off-white is almost invisible). While you're at it, could you change the colour used to highlight email addresses and numbers in comments (to increase contrast with background). Also, alternate taps of the "View" button seems to stall (showing the "busy" animation) and progress quickly. Ability to swipe dismiss individual notifications in pull down shade would be nice. Otherwise, it is useful to have access to tickets on my mobile. Thanks