Zendesk

Zendesk


Customer service doesn’t stop when you leave your desk. That’s why we created the Zendesk mobile app for Android. It gives agents, admins, and managers the power of Zendesk on the go. Whether you are in a meeting, working from home, or scaling the tall peaks of a mountain with no hands while you casually scroll through ticket comments on your tablet, the Zendesk mobile app will be there for you, so you can provide great service for your customers.

With Zendesk for Android you can:
• Access all your support ticket views
• View all support ticket events and notifications
• See a real-time list of activity on your tickets
• Search support tickets and knowledge base articles
• View and update comments, CCs, tags, and ticket fields
• Get push notifications on ticket updates
• Apply predefined responses, or macros, to tickets containing frequently asked questions
• Easily bookmark a ticket for future reference
• Upload and view attachments on tickets
• Take a photo and attach it to a ticket

Zendesk is a beautifully simple customer engagement platform. It enables companies to provide great customer support, scale with self-service options, and differentiate with proactive engagement. This leads to customer relationships that are more meaningful, personal, and productive – all at a lower cost.

Recent changes:
In version 2.6, we’ve been busy adding functionality to make you even more productive on your mobile app.

Manage your suspended tickets. You can view, recover, and delete suspended tickets
Bulk ticket editing. Edit multiple tickets at a time to update properties, apply macros, add comments, delete and mark as spam
Support for two-factor authentication
Views pinned to the dashboard remain pinned after refresh

Thank you for bringing this to our attention and apologies for the inconvenience.
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Free
80
4.0
User ratings
2772
Installs
100,000+
Concerns
2
File size
5167 kb
Screenshots
Screenshot of Zendesk Screenshot of Zendesk Screenshot of Zendesk Screenshot of Zendesk
About Zendesk
Customer service doesn’t stop when you leave your desk. That’s why we created the Zendesk mobile app for Android. It gives agents, admins, and managers the power of Zendesk on the go. Whether you are in a meeting, working from home, or scaling the tall peaks of a mountain with no hands while you casually scroll through ticket comments on your tablet, the Zendesk mobile app will be there for you, so you can provide great service for your customers.

With Zendesk for Android you can:
• Access all your support ticket views
• View all support ticket events and notifications
• See a real-time list of activity on your tickets
• Search support tickets and knowledge base articles
• View and update comments, CCs, tags, and ticket fields
• Get push notifications on ticket updates
• Apply predefined responses, or macros, to tickets containing frequently asked questions
• Easily bookmark a ticket for future reference
• Upload and view attachments on tickets
• Take a photo and attach it to a ticket

Zendesk is a beautifully simple customer engagement platform. It enables companies to provide great customer support, scale with self-service options, and differentiate with proactive engagement. This leads to customer relationships that are more meaningful, personal, and productive – all at a lower cost.

Recent changes:
In version 2.6, we’ve been busy adding functionality to make you even more productive on your mobile app.

Manage your suspended tickets. You can view, recover, and delete suspended tickets
Bulk ticket editing. Edit multiple tickets at a time to update properties, apply macros, add comments, delete and mark as spam
Support for two-factor authentication
Views pinned to the dashboard remain pinned after refresh

Thank you for bringing this to our attention and apologies for the inconvenience.

User reviews of Zendesk
Write the first review for this app!
Android Market Comments
A Google User
May 20, 2015
User interface could be better Also looking forward to material design update!
A Google User
May 20, 2015
Some limited function As example cant used macro and cant attach pdf file.it will convert to image file.
A Google User
May 20, 2015
No issues, good interface
A Google User
May 20, 2015
Good but not fully integrated This is a great app but some key features are not implemented, like macros. Overall it's very good.
A Google User
May 19, 2015
Cannot login Why the hell it gives me invalid username/password when clearly I am logged in from chrome and it works fine !
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