Zendesk

Zendesk


Customer service doesn’t stop when you leave your desk. That’s why we created the Zendesk mobile app for Android. It gives agents, admins, and managers the power of Zendesk on the go. Whether you are in a meeting, working from home, or scaling the tall peaks of a mountain with no hands while you casually scroll through ticket comments on your tablet, the Zendesk mobile app will be there for you, so you can provide great service for your customers.

With Zendesk for Android you can:
• Access all your support ticket views
• View all support ticket events and notifications
• See a real-time list of activity on your tickets
• Search support tickets and knowledge base articles
• View and update comments, CCs, tags, and ticket fields
• Get push notifications on ticket updates
• Apply predefined responses, or macros, to tickets containing frequently asked questions
• Easily bookmark a ticket for future reference
• Upload and view attachments on tickets
• Take a photo and attach it to a ticket

Zendesk is a beautifully simple customer engagement platform. It enables companies to provide great customer support, scale with self-service options, and differentiate with proactive engagement. This leads to customer relationships that are more meaningful, personal, and productive – all at a lower cost.

Recent changes:
What’s New in Version 2.7.1

Minor bug fixes related to single-sign-on and ticket updates
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Free
80
4.0
User ratings
2999
Installs
100,000+
Concerns
2
File size
5295 kb
Screenshots
Screenshot of Zendesk Screenshot of Zendesk Screenshot of Zendesk Screenshot of Zendesk
About Zendesk
Customer service doesn’t stop when you leave your desk. That’s why we created the Zendesk mobile app for Android. It gives agents, admins, and managers the power of Zendesk on the go. Whether you are in a meeting, working from home, or scaling the tall peaks of a mountain with no hands while you casually scroll through ticket comments on your tablet, the Zendesk mobile app will be there for you, so you can provide great service for your customers.

With Zendesk for Android you can:
• Access all your support ticket views
• View all support ticket events and notifications
• See a real-time list of activity on your tickets
• Search support tickets and knowledge base articles
• View and update comments, CCs, tags, and ticket fields
• Get push notifications on ticket updates
• Apply predefined responses, or macros, to tickets containing frequently asked questions
• Easily bookmark a ticket for future reference
• Upload and view attachments on tickets
• Take a photo and attach it to a ticket

Zendesk is a beautifully simple customer engagement platform. It enables companies to provide great customer support, scale with self-service options, and differentiate with proactive engagement. This leads to customer relationships that are more meaningful, personal, and productive – all at a lower cost.

Recent changes:
What’s New in Version 2.7.1

Minor bug fixes related to single-sign-on and ticket updates

Android Market Comments
A Google User
5 days ago
Good app, but missing the reporting piece that's available on iOS
A Google User
5 days ago
Crash all the time! On HTC M9
A Google User
6 days ago
Crashing With the new update I can not log in. It crashes as soon as I click on the app. As I use this for work since I'm on the road I need this fixed. I have a Samsung s5 and have removed and reinstalled and rebooted etc
A Google User
Jul 22, 2015
Can login now, but crashes when you click notification ... On my nexus 5. Wherever I click to check a new comment via notification, it crashes. VERY frustrating. We pay for Zendesk. The app should just work.
A Google User
Jul 21, 2015
Works Great Works Great! !!!!!!!
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