Zendesk

Zendesk


Customer service doesn’t stop when you leave your desk. That’s why we created the Zendesk mobile app for Android. It gives agents, admins, and managers the power of Zendesk on the go. Whether you are in a meeting, working from home, or scaling the tall peaks of a mountain with no hands while you casually scroll through ticket comments on your tablet, the Zendesk mobile app will be there for you, so you can provide great service for your customers.

With Zendesk for Android you can:
• Access all your support ticket views
• View all support ticket events and notifications
• See a real-time list of activity on your tickets
• Search support tickets and knowledge base articles
• View and update comments, CCs, tags, and ticket fields
• Get push notifications on ticket updates
• Apply predefined responses, or macros, to tickets containing frequently asked questions
• Easily bookmark a ticket for future reference
• Upload and view attachments on tickets
• Take a photo and attach it to a ticket

Zendesk is a beautifully simple customer engagement platform. It enables companies to provide great customer support, scale with self-service options, and differentiate with proactive engagement. This leads to customer relationships that are more meaningful, personal, and productive – all at a lower cost.

Recent changes:
What’s Fixed in 2.5.3 ?
This release contains a fix for the crash issue which started appearing on Thursday evening when a ticket was viewed.

We added some more fixes for issues being reported.

Thank you for bringing this to our attention and apologies for the inconvenience.
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Free
79
4.0
User ratings
2499
Installs
50,000+
Concerns
2
File size
3530 kb
Screenshots
Screenshot of Zendesk Screenshot of Zendesk Screenshot of Zendesk Screenshot of Zendesk
About Zendesk
Customer service doesn’t stop when you leave your desk. That’s why we created the Zendesk mobile app for Android. It gives agents, admins, and managers the power of Zendesk on the go. Whether you are in a meeting, working from home, or scaling the tall peaks of a mountain with no hands while you casually scroll through ticket comments on your tablet, the Zendesk mobile app will be there for you, so you can provide great service for your customers.

With Zendesk for Android you can:
• Access all your support ticket views
• View all support ticket events and notifications
• See a real-time list of activity on your tickets
• Search support tickets and knowledge base articles
• View and update comments, CCs, tags, and ticket fields
• Get push notifications on ticket updates
• Apply predefined responses, or macros, to tickets containing frequently asked questions
• Easily bookmark a ticket for future reference
• Upload and view attachments on tickets
• Take a photo and attach it to a ticket

Zendesk is a beautifully simple customer engagement platform. It enables companies to provide great customer support, scale with self-service options, and differentiate with proactive engagement. This leads to customer relationships that are more meaningful, personal, and productive – all at a lower cost.

Recent changes:
What’s Fixed in 2.5.3 ?
This release contains a fix for the crash issue which started appearing on Thursday evening when a ticket was viewed.

We added some more fixes for issues being reported.

Thank you for bringing this to our attention and apologies for the inconvenience.

User reviews of Zendesk
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Android Market Comments
A Google User
Thursday 12:11 PM
Nice
A Google User
Wednesday 8:44 PM
Love zendesk I
A Google User
Wednesday 3:12 PM
Incredible tool
A Google User
Wednesday 10:34 AM
Best programme ever
A Google User
Wednesday 1:10 AM
Like it... Like it so far....could use more feature and better notifications...keeps me up to date when away from my desk