20 Broad

The 20 Broad app is the all-in-one resident app for 20 Broad in Manhattan, powered by Flamingo — the resident engagement and resident retention platform trusted across 1,225,000+ apartment units and 29 of the NMHC Top 50.

20 Broad, managed by Greystar, uses Flamingo's resident engagement app to bring everything residents need into one apartment app.

What you can do in the 20 Broad resident app:

• RSVP to resident events and community events in your apartment community
• Pay rent quickly and securely
• Submit and track maintenance requests
• Book amenities, guest suites, parking, and concierge services
• Earn resident rewards for attending events, referrals, and renewals
• Connect with neighbors on the community feed
• Get instant help from the AI resident assistant
• Use mobile keys, track packages, and read building announcements

Why residents love this resident app:
Flamingo's One-App Resident Journey replaces the juggle of multiple apps with a single resident experience app. From resident events and resident rewards to rent, maintenance, and amenity booking, the 20 Broad app keeps your apartment community connected 24/7.

Why Greystar chose Flamingo:
Flamingo is an all-in-one resident engagement and resident retention platform for multifamily apartment communities. It combines resident events, resident rewards, reviews, communication, and AI in one resident app — helping apartment communities boost resident engagement, resident retention, and resident satisfaction.

About Flamingo:
Flamingo is the resident engagement app and resident retention platform for apartment communities and property management companies. Learn more at getflamingo.com.

20 Broad resident app — powered by Flamingo.

Recent changes:
- Updates the Fitness Module to support new video content
- Enhances checklist functionality to support transfer checklists
- Updates Amenities & Bookings to align Restrictions settings with Adjustments
- Allows residents to set the order of devices in the Manage Devices screen
- Prevents auto-adding FA users to Flamingo Admin ticket chats for residents