Overview The Arial® Mobile Application has been designed to work seamlessly with Securitas Healthcare’s Arial® Wireless Emergency Call System to provide senior living caregivers with an innovative tool for handling emergency call alarms and communicating collaboratively with their coworkers. The Arial® Mobile Application is packed with intuitive features to ensure community caregivers have visibility to all relevant alarms, their status and who is responding.
Alarm Message Handling • Receive Alarms – receives call station and pendant alarms from anywhere in the facility, using a mobile device, based on the caregiver's assigned zone • Alarm Information – critical alarm information is provided with each message including date, time, alarm name/type and alarm location • Rich Alarm Messages – alarm messages can include images or icons for resi¬dents or devices, alarm type color designations and can be arranged by alarm priority • Respond to Alarms – acceptance of alarms provides notification to coworkers of who is responding • Escalations – Escalating non-addressed alarms is intuitively synchronized with the escalations programmed in the Arial software
Caregiver/Resident Encounters • Alarm Notes – selectable alarm notes can be pre-configured in Arial to allow caregivers to document what was done during their encounter • Custom Notes – caregivers can type in custom notes detailing an encounter for any accepted alarm response • Alarm Completion – caregivers end the encounter by pressing a “Complete” button, which saves the alarm notes and captures the actual encounter time with the resident
Caregiver Text Messaging and Collaboration • Live Directory – a live directory displays all caregivers and indicates those that are currently logged in and working at the facility • Text Messaging – caregivers can collaborate to coordinate resident care by initiating a text message conversation with other caregivers - Each message includes date and time - Messages from each caregiver are differently colored - Messages that fail to send are colored red - Messages and conversations are preserved for 24 hours
Enhanced Reporting • Encounter Times – by collecting alarm clearance and alarm completion times, Arial is able to log the actual “encounter time” that a caregiver spends with a resident. This is the time segment between when the call station or pendent in alarm is reset and when the caregiver “completes” the alarm in the mobile application - Encounter times and average encounter time information can be selected and filtered into a large variety of reports within the Arial software - Average encounter times have been incorporated into the Arial Management Dashboard as a data element • Alarm Response Activities – the alarm response activities that are selected by caregivers when completing alarms are logged into the Arial database and are available for generating comprehensive reports
Recent changes: Arial 11 reflects the exciting change in our identity from STANLEY Healthcare to Securitas Healthcare. Other enhancements include enhanced chat capabilities allowing users on both Arial Mobile and Arial Web Clients to quickly converse. Arial Mobile now offers “staff assist” via the bell icon on the main user interface, allowing users to quickly alert other staff members of events or need of assistance. For proper feature functionality, please update your Arial Server and Web Client.
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★★★★★
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★★☆☆☆
Incredibly unstable since the update, closing upon launch or whenever the app is switched or when the tablet falls asleep. Not a good handing off to a new company
★★☆☆☆
I try logging in, and it kicks me out and tells me that this app has a bug and to update it when the developer fixes it. I like the other one before the update better. We should be able to go back to that one
★★☆☆☆
The app glitches where you can accept the alert but can't decline or complete it, the before the app updated this was better
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