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I love Back Up Care APP. Very easy to make reservation through the App. Set your location for care. Updated profile and set payment method all in your fingertips.
★★★★★Aishah Muhammad· May 6, 2020
Awesome app I was able to keep. Updated with my info also they updated on a regular i also recently received my payment for childcare with me being an essential. Worker I am very thankful for bright horizons got my payment after a few days of my last day keep up the great work we appreciate you at this time
★★★★★Jennifer Gunther· Feb 3, 2021
The flow was very clear, swift, and I felt an immediate sense of familiarity/command. I found everything to be very easy to understand and complete.
★☆☆☆☆Ashlee Aiello· Feb 18, 2025
App will not log in. Provides an error message to call the help desk, but they are unable to identify an issue.
★☆☆☆☆Fernando Martinez Lopez· Aug 7, 2021
The app is absolutely fine, I didn't have any issues with it. However, the company is absolutely awful. Requested care a week in advance, but they didn't provide the childcare requested. They didn't provide an update on the prog, so I could arrange something else. The five time I called not once someone was helpful or cared. We ended up without any childcare in the end. I will definitely feed this back at work, and hopefully they will choose much competence provider. Stay away from this company.
★☆☆☆☆Bijoy Prakash· Jan 13, 2023
After login, it says backup care is not available through the app. What is the app for then?
★☆☆☆☆Felicia Joseph· Jan 8, 2025
Every time I try to request care it says it needs more info for the care recipient I check my profile all the info needed is there when I log into the site on the internet as soon as I hit request care it logs me out saying my session has expired I log back in it does the something can't request care on the app or the website
★☆☆☆☆Minsuk Kang· May 12, 2020
For crisis care reimbursement, I get error "Location not found", and there is no UI for entering location. Please fix. Once you fix, I will change review to 5 stars.
Google Play Rankings for Back-Up Care
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Technologies used by Back-Up Care
Back-Up Care is requesting 0 permissions and is using 28 libraries.
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Each subscription will automatically renew 3 days before the expiration date for
the same time period. Subscriptions can be cancelled at any time before the renewal.
