Remotely view a customer’s or employee’s screen and control their computer.
Not recently updated — last update was on 2023-06-23.
This app may no longer be actively maintained.
About BeyondTrust Rep Console
BeyondTrust Rep Console is a business app developed by BeyondTrust Corporation.
How many times has BeyondTrust Rep Console been downloaded?
BeyondTrust Rep Console has been downloaded 63 thousand times. In the last 30 days, the app was downloaded 230 times.
What is the rating of BeyondTrust Rep Console?
BeyondTrust Rep Console is rated 2.78 out of 5 stars, based on 220 ratings.
Is BeyondTrust Rep Console free?
BeyondTrust Rep Console is free to download. The last update was on June 23, 2023.
What are the requirements for BeyondTrust Rep Console?
BeyondTrust Rep Console requires Android 7.0+ or higher. The app has a content rating of Everyone. The app has been available on Google Play June 2012.
Description
With the BeyondTrust Android Rep Console, IT support technicians can remotely support desktops, laptops, or servers, allowing them to:
• Initiate a remote support session from an Android device without requiring pre-installed software. • View a customer’s or employee’s screen and control their mouse and keyboard. • Work on multiple sessions simultaneously. • Chat with end-users and other reps within a session. • Invite other reps into a session to collaborate and resolve issues.
Note: The BeyondTrust Android Rep Console works with existing BeyondTrust Remote Support installations, version 15.2.1 or above, that have trusted CA-signed certificates.
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Fantastic App! I have the rep console loaded on all of my tablets - the quick access to provide remote support from any device helps me to keep my users happy and give me more time to do what I want to do.
★★★★☆A Google User· Dec 11, 2013
Awesome App! Works great. Love that I can remotely support users from my tablet or phone. This is a must-have for helpdesk or IT Pros.
★★★★☆James Lopez· Jul 6, 2016
Really Good App This app is great for remote support. It's quick and gives you access to your clients from anywhere that you have a signal. However, there are some things that would make this even better. We could definitely use file transfer support, with integration to either Google Drive or OneDrive. Even more crucial would be getting proper mouse support. I pair a Bluetooth mouse with my Android tablet. However, on a remote session, Bomgar will only move the remote mouse cursor if I'm holding down the mouse button, as if it's emulating a screen touch. Adding these two features would easily make this the best piece of corporate remote access software out there.
★☆☆☆☆John Ly· Jul 17, 2020
Mouse control does not work. I can jump into my desktop, but can't do anything with the mouse.
★☆☆☆☆edwin hikosaka· May 3, 2022
Not sure if it's a Duo or android issue, but multiple logins with no jump items on list. Minimum 3 times I need to force stop app b4 login happens.
★★☆☆☆Jordan Eliason· Feb 20, 2016
Blackberry PRIV Android no screen share Our company switched to BlackBerry PRIV smartphones. The rep console screen sharing is not working. Cannot see video. The BlackBerry PRIV runs Android 5.1.1 from factory and Google Play Store. Please fix for us.
★★☆☆☆Tim Gruver· Sep 19, 2017
Latest update makes app useless. Crashes when you try to connect through jump client.
★★☆☆☆Alex Cruz· Nov 29, 2019
I was hoping this would replace the desktop client, but it does not. First, because I do not get notifications of chat sessions coming in -- no matter what I change in the settings, no sound is given for new sessions. Second, I cannot find an option to chat back when I pick up the session. This app needs a lot of improvements.
Google Play Rankings for BeyondTrust Rep Console
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Technologies used by BeyondTrust Rep Console
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