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Very functional app. Could be a lot more user-friendly and need fewer clicks to do things. Examples: 1) Open straight to fingerprint reader. 2) Show account balance on dashboard page. 3) Declutter menus.
★★★★★Yulia Ermakova· Mar 29, 2026
Cool app, promptly reacting support in case of questions. Maybe some "i" bottoms for the new users would be cool on details of payments.
★☆☆☆☆Rinol B· Feb 12, 2025
Again, needs to re-register, most awful app ever... Totally unreliable. It works 1-2 weeks then suddenly it won't function and the registration process begins a new.
★☆☆☆☆juliad Clare· Apr 23, 2023
Quite impossible to use. I have wasted hours trying to work out what I am supposed to do and completely failed. Very customer unfriendly. My account is now blocked, not sure why. I tried to order a new password, but it rejected my identification number. When I press activate device there is an error message: Web page not available. It's very difficult to find step-by-step instructions. I have found them now but may not find them again since the path is not obvious. Please help.
★☆☆☆☆D K· May 1, 2023
Frustrating app and new e-Banking website. Installation was easy, but: 1. System doesn't allow changing the date of bills once they were approved for payment. 2. System doesn't recognize QR bills and suggests to contact the biller. 3. Cannot transfer money between own accounts within BKB on non-working day. 4. Cannot scroll between pages at payment overview. Overall app and e-Banking page organized in an overcomplicated manner. I wonder if BKB tests it with real users... Please work on it!
★☆☆☆☆Joël Cirkel· Mar 25, 2024
Login doesn't work, app often stuck, and it's overly complicated. Considering switching to a different bank to finally be able to transfer money without issues...
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