CalService Desk

CalService Desk is an on-device service desk for field jobs, client accounts, service requests, and quotes. Records stay in a local database on this phone or tablet.

Today Operations lists jobs due today, jobs marked In Progress, jobs completed today, and an estimated billable total. That total uses the highest non-declined quote on a job when one exists; otherwise it uses the catalog price. The daily queue groups work as morning, afternoon, or unscheduled.

Job Queue lets you add, edit, and delete work orders and move them through New, Scheduled, In Progress, Waiting, Completed, or Cancelled. A job can include a client, catalog service, title, issue summary, service window, urgency, assigned role label, completion notes, expense lines, and a status history. Overlapping service windows are flagged as a schedule conflict. Work-order codes such as WO-1001 are generated from the local record id.

Client Directory stores account name, account type, phone, email, address, and notes. From Workbench you can open:

- Schedule: day-grouped appointments with conflict visibility
- Service requests: an intake list for callback notes
- Services: a catalog with duration, price, and quote entry
- Quotes: line items and Draft, Sent, Approved, Declined, or Completed status
- Estimate calculator: labor (hours × rate × urgency), travel (miles × rate), materials, markup, tax, and a target-margin figure
- Estimate history: saved calculations you can edit, rerun, or convert

Sent on a quote is a status stored on the device. The app does not email or deliver the quote. Call, email, and map buttons open other apps when a number, address, or mailbox is present.

The first launch inserts sample clients, jobs, and quotes so the screens are not empty. A photo attachment field is a local placeholder only. This app does not provide GPS routing, live dispatch, technician tracking, or an internet connection.