CarMax OwnersPlus

★★★★★ on whole we enjoy our 2015 Avalon, we had a noise in the rear and our daughter riding in the rear was not pleased with the car. I am hard of hearing and paid no mind to it. when we got new tires we had to pay $100.00 to get the left rear wheel to track properly. I wish I had asked to have it looked at before then. one other thing was after a few weeks from purchase the battery failed. we had to jump start it and take it to carmax. We had no help from them It was replaced but we had to do all the running to get it there and back home. With a price tag of $20,000 I feel they should have sent a toe truck picked the car up and returned the our house

★★★★★ I have never had such an awesome reception as the one I had here. He went over every question I had about other vehicles of which led me back to my first love of the one I really wanted in the first place. I test drove it and loved it even more. He went over everything so I could understand everything. He even had a bow put on my car and let me get a picture of it. It was the most awesome day of my life. I pray he stays around to help others like he helped me. I love Carmax.

★★★★★ This has been a great app for me. I'm uoset it's been retired because the CarMax app they refer us to doesn't keep documents or track anything maintenance wise like this app.

★★☆☆☆ The carfax app and customer service especially the finance department is not able to help you at all. They keep telling you to go to the website and change things that way and when you try you get an error. In person they can't even help you with your payments. We spent months trying to change our payment method and got absolutely nowhere. So I would say that if you are looking into getting a car at carfax definitely do not finance with them because they absolutely can't help you.

★★☆☆☆ App doesn't move past initial screen, no info, no access to app other than a screenshot. Developer needs to fix!

★★☆☆☆ Killing this app with a notice that says owner activities will be available in the Carmax app but they are not. It just lets you update your vehicle's miles. Ridiculous.