About Converge Xperience - ConvergeICT Solutions Inc
Converge Xperience - ConvergeICT Solutions Inc was a tools app developed by ConvergeICT. It was removed from Google Play Jan 28, 2022 and is no longer available for download.
Download Statistics
Converge Xperience - ConvergeICT Solutions Inc had been downloaded 710 thousand times before it became unavailable.
User Ratings
Converge Xperience - ConvergeICT Solutions Inc was rated 1.33 out of 5 stars, based on 11 thousand ratings.
App Information
Converge Xperience - ConvergeICT Solutions Inc was free to download. The APK download size was 30.38 MB. The last available version was 2.9.6. The last update was on November 10, 2021.
Technical Requirements
Converge Xperience - ConvergeICT Solutions Inc required Android 5.0+ or higher. The app had a content rating of Everyone. The app had been available on Google Play July 2020.
Description
Converge Xperience is the official Aftersales Self-Service Mobile Application of Converge ICT Solutions, Inc.
Providing solutions to three major concerns: “I want to pay”, “I have a problem” and “I want to change something”.
1. I want to Pay – You can now have a copy of your bill and make a payment!
a. View my Bill: See the summary of the amount to pay, series of your Statement of Accounts that you can download or view via app. You can now see all the bill details in just one page such as plan name, payment due date, previous balance, current bill charges, total amount due, billing period, view bill (SOA, billing history and payment history).
b. PayNow: You can now pay your bills in this app! Paybill will send email and SMS notification of the payment done.
2. I have a problem- Aftersales Self service facilities
a. Technical Support – You can submit a form with auto-creation of ticket feature for all technical concerns like LOS Red Alarm, No Connection, Intermittent and Slow Concern, Modem Related and other concerns.
b. Non Technical Support - You can submit a form with auto-creation of ticket feature for all non- technical concerns like billing and payment related, sales and new application, upgrade, site transfer, reconnection and other concerns.
c. Knowledge Base – a series of answers to your frequently asked questions that will help to solve your concerns.
d. Self Help Videos: Converge’ Official Youtube Channel that contains all the helpful tips.
3. I want to change something: This option will let you have a venue to change your account details or additional requests for your service.
- Aftersales related changes: this includes site transfer process or relocating the service to another service address, requesting for plan upgrade, transfer or ownership or ordering value-added services.
- Account information changes: This will enable customer to request to change information on their account such as mobile numbers and email address.
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Comments on Converge Xperience - ConvergeICT Solutions Inc for Android
★★★★★
Okay siya bilis Ng respond. Basta sundin lang ng maayos un mga requirements
★★★★★
I find this app helpful to check on my account. I thought this will only disappoint me just by looking at the app's rating and reviews. And what I really like about this app they respond right away once you submitted a report/ query. Also. their chat support is really responsive. Thank you. bty they were able to restore my internet connection right away.
★★★★★
Easy approaches done
★★☆☆☆
I forgot my password and then i try the forgot password and then there's OTP but it keeps loading and loading and there's no progress at all.
★★☆☆☆
Useless apps. Until now my bill did not appear on this app and how they compute. Poor service
★★☆☆☆
I installed this app last month and at first the app is very useful because I can view my bills. Sadly I forgot my password when the time that i want to check for my next bill. So I've tried to sent an OTP to ask for the changes of my password there is no response. I hope you can develop this app.
★★☆☆☆
Why I can't use the app??? Already updated my account but I cant change my password from the app itself.. it won't proceed even my OTP is correct. Tried it several times... Pls assist. Thanks
★★☆☆☆
sa una lang nagshoshiw ung bill. Now it only shows 0. effing useless
Technologies used by Converge Xperience - ConvergeICT Solutions Inc
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