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Grab merchant makes our business boom. Ads and services cost a bit high. Customer receive good price but merchant get less profit but better than nothing. Really helpful for restaurant etc. highly recommend
★★★★★RSPueblo· Apr 28, 2026
Dear grab please fix your chat features because of some error and not visible to know the chat.
★★★★★Fathul Rih· Jul 26, 2026
Grab Pay is the integrated digital wallet within the Grab ecosystem, providing seamless cashless payments for ride-hailing, food delivery, online shopping, and participating retail merchants. Features such as Grab Rewards, peer-to-peer transfers, Pay Later, and instant checkout across Grab services make transactions quick and convenient. Its biggest advantage is the generous rewards program, allowing users to earn points that can be redeemed for discounts throughout the Grab ecosystem.
★☆☆☆☆G G· Jul 9, 2026
Today, I got onboarded for their payment solutions tap to phone and qrph. Quick onboarding but confusing mobile app! The cashier > payment is empty. No tap payment and scan payment. Maybe not yet activated? I wish they just list them and add "for activation" than empty! The PH mdr for card tap is 2.5% and for qr scan is 1.5%, while outside PH the mdr are 1.88% and 0.8% respectively! Why cheaper mdr outside PH? I wish mdr of qr scan can be fixed fee like P5 or P10 per scan!
★☆☆☆☆Victorio R· May 11, 2026
After editing each item's stock, a text bubble will always pop up right on the search bubble. When it needed for fast work, it is very annoying. If only the text bubble appear somewhere other than on top of the search bubble. The new look of the order preparation page is more confusing than before, potentially be misleading to wrong order.
★☆☆☆☆Koko Ahuang· Jul 10, 2026
Too often having problems with commission fees and marketing fees, and the system is erroneous. I'm on a booster promo package (big discount) and also on a special large order promo. If a customer uses the special large order promo, the discount amount is deducted from the sales, followed by a 20% Grab commission cut. Suddenly, it's now 38%, which should only apply if the customer uses a big discount/booster promo voucher. So, I've been deducted twice. In February, I encountered a marketing fees
★☆☆☆☆Ryan Dee Sombito· Aug 11, 2026
In the recent update, why are you no longer giving merchant compensation for prepared orders if the customer or rider cancels the order? This kind of "update" will negatively impact us merchants.
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