Info-Tech Support Chat

Infotech Support Chat is the mobile companion for customer-support teams using the Infotech platform. It lets support staff handle customer conversations in real time, right from their phone — the on-the-go version of the Infotech web support console.

When a customer sends a message from within HRMS or CRM, it reaches the right support agent instantly. Agents can read, reply, share files, and resolve conversations without being at their desk.

Note: This app is for authorised Infotech support staff only. You sign in with your Infotech account, and what you see depends on your assigned role.

KEY FEATURES

Real-time chat — receive and reply to customer messages instantly over a live connection that keeps every conversation in sync.
Role-based access — see only what's relevant to you:
Support Agent: your assigned conversations
Backup Support: conversations you cover
Support Manager: your team's conversations
Smart inbox — conversations sorted by latest activity, with unread badges, online status, and last-message previews. Pull to refresh anytime.
Rich messaging — date-grouped messages, delivery and read receipts, and typing indicators so you always know where a conversation stands.
File sharing — send and open photos, videos, and documents (PDF, Word, Excel, and more) right inside the chat.
Resolve conversations — close out handled requests and keep your inbox organised.
Reliable on the move — automatic reconnection and message sync so you never miss a message when your connection drops.
Secure sign-in — protected by your Infotech credentials with role-based permissions.

Bring your support desk to your pocket and stay responsive to customers wherever you are.

For access or login help, contact your Infotech administrator.

Recent changes:
- Introducing InfoTech CRM Support.
- Communicate with customers and respond to their queries through CRM Support.
- Enjoy a simple and user-friendly experience.