Informer SR

Organizations who wish to adopt a customer-centric model of engagement often give customers the ability to report problems.
Whether it’s a leaky roof or a faulty electrical outlet, work will not get done unless it’s reported.

Gartner estimates that self-reporting issues via a self-service mobile app cost up to 100 times less than operations at a call center or monitoring an email account. Couple that with the fact that we live in an omnichannel world, where customers use many channels in order to communicate.

The first self-service requestor application fully integrated with IBM Maximo Self Service Requestor, Informer SR requires no additional server software or integrations. It directly communicates via the MIF and Web Services, connecting to the Mobile Informer platform.

Informer SR is an enterprise-grade engagement tool that empowers your community to take action on any service request, follow that request, and know when that request is completed.

Get ahead of the curve for community engagement and show your desire to meet the needs of your customer in the most direct and efficient manner possible. Get Informer SR.

Empower Your Customers Informer SR revolutionizes the way you interact with your customers. With Informer SR, your customers can easily create service requests, view nearby service requests, or follow service requests just by tapping on the mobile app. Data and information are seamlessly routed between Maximo and the public.

Easy to use:
•Create service requests
•See in-progress service requests
•View service request details
•Track service request progress

Informer SR connects you to your community making you more accessible, responsive and efficient, affording you the ability to stand out in your industry, while keeping costs low and satisfaction high.

As a member of the Mobile Informer family of apps, Informer SR is enterprise-ready. Some of the features of the Informer SR app include:
• Fully integrated with IBM Maximo Self Service Requestor
• Service requests can be turned into Maximo Work Orders
• Map view of nearby service requests
• Track recurring service request to pinpoint recurrent issues

Installed within minutes as a Maximo application, the Mobile Informer platform gives you 100% user adoption and fast ROI.

Other benefits of the Mobile Informer platform include:
• No additional server software or integrations because Mobile Informer sits inside of Maximo as a Maximo application
• Affords the highest security, supporting multi-factor authentication like PIV-CAC cards and RSA devices
• Provides future-proof mobile technology – from the client apps that support every latest device OS update to the server platform that interacts with Maximo MBOs and Web Services
• Follows IBM best practices using MIF Web Services and supports every latest device OS
update
• Designed so your Maximo upgrades are painless and straightforward